Ratings based on 270 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Newer property right off the highway, friendly staff.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Carolyn was very friendly
by A verified traveler
Posted 10 Nov 2024
Convenient to ETSU
by A verified traveler
Posted 2 Nov 2024
dirt on the sheets
by A verified traveler
Posted 29 Oct 2024
Very nice place to stay with breakfast.
Comment from Hotel Management
29 Oct 2024 by Quality Inn Commerce Management Team, Hotel Management
Marsha, we are grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day!
by A verified traveler from Keswick Ridge
Posted 14 Oct 2024
Stayed for four nights. Property has been renovated but there is one little office chair to sit on in the room. Huge spaces with nothing. The two of us in the room could not each sit in a chair to talk to each other. Had to go buy a cheap camping chair. Also nighttime room filled with smell of weed. Was an unusually hot weekend. Called front desk and they told me that’s what you can expect if you have your air conditioning on. Not we will ask folks to smoke it away from the building….nope my issue as I wanted to have cool air. What a joke. Arrived back at room late evening and housekeeping hadn’t even gotten to us yet. No clean towels, garbage not emptied etc. this was a terrible experience. Stay far away folks.
Comment from Hotel Management
29 Oct 2024 by Quality Inn Commerce Management Team, Hotel Management
Chris, it is regrettable to learn of your dissatisfaction with some aspects of your stay. We value your feedback and appreciate the insight on desk chair, as it helps us identify area for improvement. We would also like to offer our sincerest apologies for any issues you had with the inconsiderate guests outside your room smoking. Our front desk staff should have taken care of this issue and we plan on sharing your feedback with the staff to further the training and customer service we aim to deliver. Please rest assured that we strive to provide our guests with accommodation that meets and surpasses their expectations. We hope for another opportunity to serve you better in the future.
by A verified traveler
Posted 6 Oct 2024
Staff is great
Comment from Hotel Management
29 Oct 2024 by Quality Inn Commerce Management Team, Hotel Management
Jennifer, it's delightful to hear that you enjoyed your stay at the Quality Inn Commerce at I-85 hotel Your kind words about our wonderful staff truly mean a lot to us. We eagerly look forward to your next visit.
by A verified traveler
Posted 6 Oct 2024
Everything about this hotel is excellent and beautiful
No negative energy at all
Love my stay with all my heart ❤️❤️
Comment from Hotel Management
29 Oct 2024 by Quality Inn Commerce Management Team, Hotel Management
Chinedu, we are pleased to hear that you had an enjoyable experience at Quality Inn Commerce at I-85! We appreciate your praise for our hotel and find it beautiful. We have worked very hard to update the rooms and the lobby this year and love to see that our guests are noticing. We are delighted you felt welcomed and valued during your time with us!We’d love to share another positive experience with you in the future!
by A verified traveler
Posted 5 Oct 2024
Nice staff and room
Pillows were as hard as a rock
Comment from Hotel Management
6 Oct 2024 by Quality Inn Commerce Management Team, Hotel Management
Arthur, we thank you for your recent stay and for rating us a 4/5. Your experience matters, and it is delightful to hear that our clean rooms and our friendly staff made your stay enjoyable. Thank you for your honest feedback regarding our pillows and we review and see if we can get additional pillows that we can swap out for our guests when they are uncomfortable. So, Arthur the next time you stay with us if you do not like the pillow, please call the front desk and see if they can switch it out for you. Your comfort is our priority!All the best,
