Ratings based on 882 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Awesome staff, friendly, engaging and helpful, the property was clean and specious. Great for families
Comment from Hotel Management
29 Nov 2024 by Crystal, Hotel Management
Hello Melody,Thank you for choosing the Staybridge Worthington. I am pleased to see that you enjoyed your stay. I hope to see you again. Until then, stay safe and be well.
by A verified traveler
Posted 27 Nov 2024
Really the only good thing about this hotel was the employee that I had the pleasure of interacting with a few times. She was very pleasant when we checked in and any other time I talked with her. The room was only 60 degrees when we entered. My husband turned it up to 80 as it was a very cold and rainy weekend. The next morning when we went to take a shower for the first time, the water was super cold. We ran it for 30 minutes and it never warmed up. We ended up bathing using the sink water, which was warm. The employee gave us a new key card for a different room to see if that water would warm up, but it was the same and the room smelled like corn chips and feet. We walked in and out 3 times and it smelled each time we entered. Both rooms had cosmetic issues in the bathrooms like a bulging ceiling and rust stains. My husband told me to run the shower water in the 1st room to see if maybe turning the heat up helped the water to somehow heat up. It surprisingly did, but it still wasn't as hot as we expect hotel water to be. We checked in around 9pm the night before so the temp was turned up to 80 degrees 12 hours before trying to take a shower. It didn’t warm up til 4pm the day after checking in. We kept the first room since we were only staying 1 more night. My biggest problem is that I believe the room we stayed in had bed bugs or some type of pest because I randomly have about 10 red itchy bumps on my body that I didn't have before staying at this hotel. We won't return.
Comment from Hotel Management
29 Nov 2024 by Crystal, Hotel Management
Hello Akilah,Thank you for choosing the Staybridge Suites Columbus-Worthington. I am sorry to see that you did not enjoy your stay. I will pass this review onto our management to help with training. I do hope you will give us another chance. Until then, stay safe and be well.
by A verified traveler
Posted 12 Nov 2024
No hot water, Room furnishings are worn, no room darkening curtains
Comment from Hotel Management
13 Nov 2024 by Crystal, Hotel Management
Hello David,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites COLUMBUS - WORTHINGTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Crystal, Hotel Management
Hello Joseph,Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites COLUMBUS - WORTHINGTON.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
by A verified traveler
Posted 9 Nov 2024
Clean, large rooms. No ice machine on the property worked. Rooms were older, but kept in good shape. The front desk guy was on a video call with someone while we were checking in and was talking to them, hardly paying attention to his job. When he did speak, it was a whisper. Very unprofessional!!
Comment from Hotel Management
10 Nov 2024 by Ms. Monica, Hotel Management
Thank you for choosing Staybridge Suites. Hope we get the opportunity to serve you again.
by A verified traveler
Posted 4 Nov 2024
The staff here were very impressive. We were very well accomodated in a 1st floor room. It was very clean and nice. There was an ant issue but the staff was so great, took care if it immediately.
Parking was great and even the coffee in the lobby was good.
Location was excellent and central to all our events.
Comment from Hotel Management
5 Nov 2024 by Ms. Monica, Hotel Management
Thank you for choosing Staybridge Suites. We hope to get the chance of hosting you in the future.
by A verified traveler
Posted 27 Oct 2024
Only had 1 remote for 3 TVs and front desk said they couldn’t help they had no more, shower in master bedroom didn’t work at all and shower in 2 room only had cold water.
Comment from Hotel Management
28 Oct 2024 by Ms. Monica, Hotel Management
Thank you for Choosing Staybridge Suites
by A verified traveler
Posted 27 Oct 2024
Very nice
Comment from Hotel Management
28 Oct 2024 by Ms. Monica, Hotel Management
Thank you for choosing Staybridge Suites
by A verified traveler
Posted 26 Oct 2024
Bang for your buck
Comment from Hotel Management
28 Oct 2024 by Ms. Monica, Hotel Management
Thank you for Choosing Staybridge Suites
by A verified traveler
Posted 25 Oct 2024
The hot water in the shower does not stay hot very long. Not many towel’s either
Comment from Hotel Management
28 Oct 2024 by Ms. Monica, Hotel Management
Thank you for choosing Staybridge
