Ratings based on 1,257 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Great property
by A verified traveler
Posted 2 Jan 2025
Easy to get to Nationwide arena!
by A verified traveler
Posted 2 Jan 2025
The welcoming was warm and the room was well maintained! Would stay again!
by A verified traveler
Posted 1 Jan 2025
Nice and clean, very friendly staff!!!
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear Ashley,Thank you for your positive rating. We are glad you had an enjoyable experience, and we hope to see you again soon!
by A verified traveler
Posted 28 Dec 2024
No comment
Comment from Hotel Management
29 Dec 2024 by General Manager, Hotel Management
Dear John,Thank you for being our guest recently. It was a pleasure having you here; however, we sincerely regret your disappointment with your experience. If you have any suggestions for areas in which we can look to make improvements for the future, please don't hesitate to reach out to us offline. We hope to welcome you back soon for a seamless stay worthy of a perfect rating.
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear Christine,We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 27 Dec 2024
Staff was extremely friendly. Room was perfect and walking distance to the arena and downtown.
Comment from Hotel Management
28 Dec 2024 by General Manager, Hotel Management
Dear Michael,Thank you for being our guest during your time in Columbus. It's wonderful to know you thoroughly enjoyed our lovely accommodations and that our hospitable team left a memorable impression on you. Additionally, location is one of the most important aspects of a trip, so we're glad you could experience all the convenience ours affords our guests! Take care, and we hope you return soon.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
26 Dec 2024 by General Manager, Hotel Management
Dear Chase,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.
by A verified traveler
Posted 24 Dec 2024
Excellent concierge! Very helpful.
Comment from Hotel Management
26 Dec 2024 by General Manager, Hotel Management
Dear Thomas,Thank you for sharing your positive experience at Sonesta Columbus Downtown. We're delighted to hear you found our concierge team helpful. We will be sure to pass along your compliments to them. Thanks again, and we look forward to your next stay with us.
