Ratings based on 996 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
I was disappointed in the front desk clerks when I checked in and out. Not very friendly.
Otherwise, everything else was fine.
Comment from Hotel Management
21 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Joan,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES COLUMBUS - WEST BROAD. At Red Roof we are happy to know that you made us your choice of stay and everything was fine. However, regarding your comment of the front desk clerk, this will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 17 Nov 2024
It was nice and clean. Beds were just okay, otherwise a nice place.
Comment from Hotel Management
20 Nov 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Tyrel,Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN & SUITES COLUMBUS - WEST BROAD regarding the cleanliness and beds. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Nov 2024
Always enjoy staying second time weve stayed. Def will be back whenever we come up
Comment from Hotel Management
12 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Sabrina,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Columbus - West Broad. It's great to see you enjoyed your stay, resulting in a 5/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
16 Nov 2024 by Sanesha RediResponse Specialist, Hotel Management
Hello Vince,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Columbus - West Broad and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we look forward to welcoming you back in the future! Sincerely, Sanesha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
Ok motel in a really dodgy part of town.
Comment from Hotel Management
4 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Mark, Thank you for writing to us about your recent stay at our hotel Red Roof Inn & Suites Columbus - West Broad. We value you as a our guest and welcome your 3/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Carla RediResponse Specialist, Hotel Management
Dear Alvaro,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn & Suites Columbus - West Broad is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
Close to the casino
Comment from Hotel Management
29 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Michael, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES COLUMBUS - WEST BROAD. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenience of our location. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 6 Oct 2024
Felt very dirty. Bed had stains, floors stained, breakfast was essentially nothing. Overall very disappointed.
Comment from Hotel Management
8 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Brandon,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES COLUMBUS - WEST BROAD. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness of the bed, the floor and all the other issue which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler from Willoughby
Posted 24 Sep 2024
This was a fair place. Difficult to enter & exit. Very busy road. Needs an update!
Comment from Hotel Management
26 Sep 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Susan,Thank you for taking the time to tell us about your stay at the Red Roof Inn & Suites Columbus - West Broad. I was thrilled to see you were satisfied with the place. However, it's truly disheartening to see you highlight that you had difficulty entering and exiting the hotel. Nevertheless, we at Red Roof continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Merri,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRedRoof ManagementRediResponse Specialist
