Ratings based on 987 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Cleanliness
Comment from Hotel Management
25 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Hussein,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS WEST - HILLIARD. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. However, regarding your score you indicated that you were unsatisfied with cleanliness. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 24 Nov 2024
The smells
Comment from Hotel Management
25 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Hussein,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS WEST - HILLIARD. At Red Roof we are happy to know that you made us your choice of stay. However, regarding your comment we are unable to know whether you were pleased or unsatisfied with the odor. In the future please consider adding a more detailed comment. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Oshane RediResponse Specialist, Hotel Management
Hello Jennilyn,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS WEST - HILLIARD and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Oct 2024
Good
Comment from Hotel Management
14 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Caribay,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbus West - Hilliard. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our good location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
10 Nov 2024 by Oniel RediResponse Specialist, Hotel Management
Thank you Jose, for taking the time to write a review of your stay at the Red Roof Inn Columbus West - Hilliard. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof ManagementRediResponse Specialist
by A verified traveler from Columbus
Posted 11 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello Colton, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS WEST - HILLIARD and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Cairo,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES MIDLAND and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 3 Oct 2024
It was very convenient for me, having business on the west side of Columbus. I was not staying long, and had few needs outside of a place to sleep with adequate parking for my truck. Lots of fast-food options nearby. Heavy traffic and its noise were my only complaints.
Comment from Hotel Management
6 Oct 2024 by Carla RediResponse Specialist, Hotel Management
Dear Kevin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbus West - Hilliard. I am glad to hear that you find our hotel to be convenient due to the location as which you had business and that there is a lot of fast-food options nearby. However, I am sorry about the noise disturbances caused due to the heavy traffic. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Sep 2024
We arrive at the hotel we were told th We had to look at
Comment from Hotel Management
27 Sep 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Ronald,Thank you for taking the time out of your busy day to complete our survey. The staff at the Red Roof Inn Columbus West - Hilliard and I were saddened by your 1/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 23 Sep 2024
It was fine. Bathroom couldve been a little cleaner. The floor was very slippery inside the room.
Comment from Hotel Management
25 Sep 2024 by Jonathan RediResponse Specialist , Hotel Management
Dear Gail,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN COLUMBUS WEST - HILLIARD. It was amazing to read that your stay was enjoyed. However, we do apologize for the lack of cleanliness which hindered your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JonathanRed Roof ManagementRediResponse Specialist
