Ratings based on 992 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 10 Nov 2024
The property needs a total makeover!
by A verified traveler
Posted 28 Oct 2024
There was a rat in the parking lot near the front entrance when we arrived, and the front doors were inoperative, and had signs directing use of side doors, carpeting in the hallways was stained and dirty looking, cracked and mildewed tile in the bathroom, I cancelled my stay for Saturday night 10-19-24, but was charged because it was not done before 11:00 am, I stayed that night a the Marriott Residence Inn-OSU, I was extremely disappointed with the Red Roof Inn, I have stayed in Red Roof inns in the past and never had a problem, I am surprised the company allows this franchise to use their name.
Comment from Hotel Management
4 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Larry, I appreciate you sharing your feedback following your stay at the Red Roof Inn Columbus - Ohio State Fairgrounds. I was saddened to read that your stay fell short of your expectations due to the uncleanliness of the carpet and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,NishayeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 27 Oct 2024
I went and checked in and as soon as we walked in the building there was an overwhelming smell of weed smell. Upon arriving in our room there were stains all over the bed as well as the curtains and the wall. When I went to use the restroom the toilet paper holder fell out of the wall. Do not recommend to anyone.
Comment from Hotel Management
5 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Louada,We are sorry to hear your recent experience at the Red Roof Inn Columbus - Ohio State Fairgrounds did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Chirell MRed Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Oct 2024
It was fine
Comment from Hotel Management
2 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Megan,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Columbus - Ohio State Fairgrounds. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our location being fine. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
11 Nov 2024 by Linton Rediresponse Specialist, Hotel Management
Hello Thomas, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Columbus - Ohio State Fairgrounds and I were delighted to see your perfect score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Oct 2024
The area outside was not good at all and will not be returning
Comment from Hotel Management
29 Oct 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Kayla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the area outside. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 11 Oct 2024
The room was clean, the TV was excellent, and the staff were fantastic!
Comment from Hotel Management
14 Oct 2024 by Carla RediResponse Specialist, Hotel Management
Dear Thomas, Thank you for the feedback about your stay at the Red Roof Inn Columbus - Ohio State Fairgrounds. I am glad to read that you were pleased with cleanliness of the room, the television and our staff. At Red Roof, positive guest feedback like yours is always an encouragement to all our staff as we strive to provide a clean and comfortable stay.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Jonathan RediResponse Specialist , Hotel Management
Hello Steve, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,JonathanRed Roof Management RediResponse Specialist
by A verified traveler
Posted 1 Oct 2024
The receptionist was outstanding.
Comment from Hotel Management
3 Oct 2024 by Kamaria RediResponse Specialist, Hotel Management
Dear Ali,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN COLUMBUS - OHIO STATE FAIRGROUNDS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be outstanding prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
