Ratings based on 420 Verified Reviews
3.0 Room cleanliness
3.4 Service & staff
3.5 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
I booked on this site (expidea) it was listed as "pet friendly" and "free breakfast"
When I got there I went to get the key to our room and I was hassled with "this is no longer pet friendly"
I stated he IS a service dog (I have a fainting disorder) He is ADA certified. I was told that they would not accept me and after a long discussion she "called her boss" and he said the would only accept me is I have them $200 is cash and IF the room was fine they would give it back.
Fine whatever.
I asked for a pillow, a blankets and sheets for the pull out and had to wait 45 minutes for them to be brought to me. They did not bring a pillow or blanket just a fitted sheet and a flat sheet.
The room was dirty and the tv did not turn off or down I had to unplug it to get to sleep. The bed didn't have a skirt on instead it was wrapped in plastic. It was a king room with a pull out and I was given 2 towels one wash cloth and no mat for the floor. The "free breakfast" had a make a waffle station with waffle mix and syrup and 2 bagels and nothing a few pieces of days old fruit. That was it. (And we were there at 8:30am) finally at check out I waited at the desk for 35 minutes and no one came to the desk. I called the number online for the hotel and he said "I'll be down in the next 45 minutes I'm with a customer" 20 minutes later he came down and as rude. Then I had to wait another 15 minutes for our room to be "inspected" before reviving my 200$ back. Honestly it was a whole mess.
by A verified traveler
Posted 9 Nov 2024
Overpaid for bare minimum.
by A verified traveler
Posted 28 Oct 2024
They did not have a room on the 17 my check in late evening the room they had the air conditioner was not working room was hot and dirty carpet stains and smells i have been fighting with them to cancel they have not do far
And i cant get you all to help
by A verified traveler
Posted 25 Oct 2024
The inside of the hotel looked like spot that changes by the hour. Carpet in main hallway torn up, floor squeaked as you walked, whole inside main area and room smelled like bleach. The bleach smell gave me a headache. The bed didn't look clean, and there was no night staff. Only a police officer. I checked in but came back later in the evening and checked out.
by A verified traveler
Posted 12 Oct 2024
Smelled terrible. Dirty, No night staff for check in. Only stayed to sleep.
No breakfast
by A verified traveler from WELLINGTON
Posted 10 Oct 2024
I really should have paid attention to the other reviews. If I could review with 0 stars, I would.
Upon arrival, the front desk woman kept her head down watching her tablet completely ignoring us, with zero customer service manners. I asked if she had a room at ground level. She looked at the computer, grabbed a key and started walking towards the hallway (without saying a word, I didn’t know what she was doing), then she came back and gave me the key to a room at lower level. When we entered the room, it had a horrible strong odor, horrible mattress, walls that looked under construction, but the odor was enough for me to go back to the front desk and ask if we could get another room. She rolled her eyes and said no. I asked why, since I had another room reserved for me and the one she gave was a trade, so my original room was still available. She replied very rude saying that I had gotten what I paid for, if I didn’t like it, I could get out and go find another hotel. She had said that the manager was on the property but she refused to page him. When I asked for a customer service phone number, she just put her head down again back to watch her movies or whatever. Again, if you can, avoid this property at all cost. They should be closed down as it is a shame for the brand. Zero quality, zero service.
Comment from Hotel Management
19 Oct 2024 by Ex, Hotel Management
So sorry about your concerns. Please give me a call at the hotel to better
by A verified traveler
Posted 10 Oct 2024
Kids running in the halls. Grown people laying in hallways, no hot water for 2 of the 4 days I was there, room had bad odor, fridge did not work, and the tv only had one channel. It seems as if the staff lived there. Not the best stay at all.
by A verified traveler
Posted 8 Oct 2024
We walked in Hotel, and it was filthy. Floors, walls, and clerk didn’t even get up to help us. We walked out and never stayed in that dump. People hanging out in parking lot made us feel unsafe and we didn’t want to leave our car there. Corporate needs to address this property. Expedia so far has been no help in getting charges resolved.
by A verified traveler
Posted 1 Oct 2024
First off let me explain the audacity of this place..I walk in there is not one person at the front desk. It was kids playing in the lobby and behind the front desk wow!..after 12am...when they should be sleep for one thing. The two kids had to go outside an get the young lady who works the front desk... So I said okay unprofessional. Really thought I was going to get a good night sleep. Nope! 😐 Booked a King room wasn't available but was available on line. So the young lady checked us into a Double room I was okay with it. Get to the room the door was open.it wouldn't close so we had to slam cool small thing only one night we will be okay... Pull the covers back on the bed an I was disappointed because I was soo sleepy. Hair and crumbs from the last guess who slept in the bed. Sheets was never changed. Didn't even want to take a picture. Asked for another room to accommodate this Atrocity of the matter. Didn't have any rooms so I asked for a full refund but never again. I was pissed because I ended up sleeping in my car and my refund 3-5 business days! Unhappy all the way around.
by A verified traveler
Posted 1 Oct 2024
It was an awful experience at Quality Inn, Columbus, OH!!
I had reserved 2 rooms and when we reached at 2AM on the day of the check-in, we got keys for 2 rooms. We were able to get inside one room but other room key was not working. Also, we were hearing someone talking from inside.
When checked at the front desk, they did not even provide an alternate room and one family ended up staying in car until morning. Front desk staff asked us to check with Manager, but manager did not even show up at the hotel. I have even tried to reach out via an email, but they did not have courtesy to reply to an email and acknowledge.
They did not even refund the amount for one room. Front desk staff always points to manager for any issues but manager does not even show up to the hotel. We waited till 10AM in the morning for the manager, but no luck.
Totally, it was a terrible experience at this hotel. I would never chose Quality Inn for my any of my future trips. I don't even recommend this to my friends.
