Ratings based on 559 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Cleanliness
by A verified traveler from Colorado Springs
Posted 1 Sep 2024
Not going to lie, I was expecting less. I was surprised to see cooking utensils, pots, pans, glassware, dishes, dishwasher and more. Everything we needed for our stay to cook or dine in. We loved everything about the room. Although, our bathroom door couldn't shut and the handle was on backwards. The shower pressure was a bit challenging. Water was scorching hot, and it was a hit or miss getting the right temperature, lol. HOWEVER...I have a medical condition that doesn't allow me to sleep very well and I wake from a dead sleep due to massive migraines. Not once did I wake from noise, pain or being uncomfortable. I slept soundly!! I would DEFINITELY be returning here and would GLADLY take the same room to get this same rest that we did. The 2nd best thing is THE STAFF!!! OMG, the staff here are amazing!! Constantly greeting you, bidding you a good morning/day. Asking how your day is going and offering assistance.
When I say this staff are amazing. We had a horrible trip coming in. What was supposed to be a 5 hour trip, took 14 hours. When arriving at the hotel 8/23/24. Miya, the receptionist, was getting screamed at by an entitled, old hag!! Complaining that no one was available to take her bags upstairs or park her car at MIDNIGHT. Not once did she break character and was professional. Staff here made this stay WORTH IT!! I can't wait to come here again just to here their friendly voices. WE LOVED IT HERE!! We loved it here so much that we became members!! Thx to Miya😉
by A verified traveler
Posted 14 Aug 2024
Not everything worked fire pit did not work me and barbecue or was not working
by A verified traveler
Posted 14 Aug 2024
The fire pit was not working. One of the barbecuers did not work the front desk staff was unsure on how to even light it.
by A verified traveler
Posted 12 Aug 2024
We had roaches in our room!
by A verified traveler from Fort Myers
Posted 1 Aug 2024
The decor is a little tired & needs updating. Our room was clean & comfortable
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler
Posted 26 Jul 2024
Paid for 2 bedroom suite, for me and my family of 6 .
When I got there they gave my room away and gave me 1 queen bedroom. All they have was a double. That was terrible. Sofa stained, bedroom no tv , no room phone, bedroom ac was leaking so half the carpet was wet.
Paid over $350 to be uncomfortable
When a double is $200
And got zero sleep, back hurt, so disappointed.
Every stay I have always booked 2 bedroom so for management to give my room away to a friend reunion group . And inconvenienced my family and ruined are visit.
Front desk lady tried to make it right but over charger my family. We was left feeling strand and helpless with 4 babies under 6.
by A verified traveler
Great for families friendly staff
Posted 20 Jul 2024 on HotelsOur one night stay was great. There was plenty of room for our large family. The TVs worked great and second bathroom was so helpful. The staff were so very friendly and helpful.
by A verified traveler
Posted 29 Jun 2024 on Hotels
