Ratings based on 539 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Sleep in your car rather than staying here!
Posted 12 Aug 2024 on HotelsWhen looking for a hotel I searched pet friendly hotels and it was one that came up, we arrived at the property in Ohio which we live in Texas and walked in carrying our chihuahua and the lady at the desk checked us in with no problem and didn’t say anything about us having our dog with us, the next day we get an email from American Express letting us know that our card had been charged an additional 150$ from the hotel so I called to ask what the charge was for and she said it was a fee for the dog and that the dog could not come back to the hotel and that they don’t allow pets, again we live in Texas and are in Ohio so I can’t leave my dog somewhere! So we went to the hotel and they had locked us out of rooms with all our stuff inside and had to go to the desk to get them to unlock the door to get our things, she first said she got in trouble by her manager for letting us stay with the dog and then tried to change the story saying the manager saw us taking the dog in the back door which would be impossible considering we didn’t have a key and all doors are key entry, thankfully I called American Express and they handled everything and got everything refunded back to us, I’d recommend sleeping in your car rather than staying at this hotel!
Comment from Hotel Management
13 Aug 2024 by Uma, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBUS SE - GROVEPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are not pet friendly and its also on Expedia website, also we are a non smoking hotel, which you didn't follow the policies, if there is a pet guests suppose to update front desk, which was never communicated. ThanksUma
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Uma, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBUS SE - GROVEPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express
by A verified traveler
First floor no sleep
Posted 7 Aug 2024 on HotelsDon;t stay on the first floor. It was very noisy. people on the second floor started showering and getting ready at 4:00am. We were awaken and it didn't stop until around 6:00am.
Comment from Hotel Management
7 Aug 2024 by Uma, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBUS SE - GROVEPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Sorry for the inconvenience property is under rooms renovation, please give us another chance if you are in townThanks for choosing Holiday Inn Express
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Uma, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBUS SE - GROVEPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
7 Aug 2024 by Uma, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBUS SE - GROVEPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express
by A verified traveler
No complaints
Posted 15 Jul 2024 on HotelsClean and quiet. Great breakfast options.
Comment from Hotel Management
7 Aug 2024 by Uma, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBUS SE - GROVEPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express
by A verified traveler
Groveport, OH
Posted 14 Jul 2024 on HotelsGood food. Clean room. Helpful staff.
Comment from Hotel Management
7 Aug 2024 by Uma, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn Express COLUMBUS SE - GROVEPORT. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express
