Ratings based on 536 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Just stopped here for a quick overnight stay in between a trip. The hotel is very nice(seems to be fairly new) and the front desk host was very friendly at check in.
by A verified traveler
Posted 17 Nov 2024
Clerk accommodated our request for early check in with a smile and was very pleasant.
Comment from Hotel Management
21 Nov 2024 by Holiday Inn Guest Services Manager, Hotel Management
We appreciate your business and feedback on our fantastic team! Please come back and see us next time you are in Columbus!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Holiday Inn Guest Services Manager, Hotel Management
Thank you for your stay with us! Hope to have you back soon!
by A verified traveler
Posted 8 Nov 2024
Everything was perfect.
Comment from Hotel Management
21 Nov 2024 by Holiday Inn Guest Services Manager, Hotel Management
Thank you for your stay with us!
by A verified traveler
Posted 4 Nov 2024
Great!
Comment from Hotel Management
14 Nov 2024 by Holiday Inn Guest Services Manager, Hotel Management
Thanks for your excellent review! Hope to see you back soon!
by A verified traveler
Posted 2 Nov 2024
We were given the keys to a room after we checked in and when we went to our room, we opened the door and people were in there.
Comment from Hotel Management
14 Nov 2024 by Holiday Inn Guest Services Manager, Hotel Management
I would like to start by apologizing to you for our team's error. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
14 Nov 2024 by Holiday Inn Guest Services Manager, Hotel Management
Thanks for your excellent feedback!
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Holiday Inn Guest Services Manager, Hotel Management
Thank you for your stay and your great review. Please come back again next time you are in the area!
by A verified traveler from Trafalgae
Posted 22 Sep 2024
Very clean and comfortable
Comment from Hotel Management
8 Oct 2024 by Holiday Inn Guest Services Manager, Hotel Management
Thanks for your great review! Hope to have you stay with us next time you are in the area!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
14 Nov 2024 by Holiday Inn Guest Services Manager, Hotel Management
Hi Karen, We would love to the opportunity to talk about your stay. Please contact the hotel and ask for a management and we would be happy to assist!
