Ratings based on 684 Verified Reviews
3.9 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Columbus
Posted 16 Dec 2024
When I check in, Front Desk Stuff was unprofessional and unknowable. I arrive just few minutes before Midnight, room was booked Under my Name. I didn't have Driver Id, I had USA Passport. Front Desk Lady, told me I cant check in without Driver License , why??? After All day Traveling from Europe 22 hours, I was kicked out from Hotel, without any Reason. Left on the cold weather outside, very rude, unprofessional behavior of the Front Desk. Without Cell phone I was forced out and with all bags to walk on the very Cold weather outside, to go on the Gas Station to purchase Cash Card to go to another Hotel. After few Hours I came back and Front Desk Stuff told me I can book a room with USA Passport ??? Very Stressful situation without any reason!! Front Desk Personal without Knowledge, Rude and Unprofessional!!
Comment from Hotel Management
17 Dec 2024 by Hotel Management , Hotel Management
Dear RADE, We deeply regret the distressing experience you had during check-in. Our goal is to provide a smooth and welcoming process for all guests, and we apologize for any miscommunication regarding identification requirements. Your experience does not reflect the standard of service we strive to offer, and we will address this with our front desk team to prevent future issues. We appreciate your patience and hope to provide a better experience next time. Sincerely,Hotel Management
by A verified traveler
Posted 12 Dec 2024
by A verified traveler from Westerville
Posted 22 Nov 2024
Great staff and clean room!
Comment from Hotel Management
23 Nov 2024 by Hotel Management, Hotel Management
Dear Michael, We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. We love to hear when a guest has had a wonderful night's sleep! Our housekeeping team does a great job in caring for our suites, so we will enjoy sharing your kind remarks with them.Thank you for allowing us to host your visit. We hope to provide you with another great stay soon.Sincerely,Hotel Management
by A verified traveler from Irvine
Posted 20 Nov 2024
by A verified traveler from Westerville
Posted 11 Nov 2024
Overall good stay the room smells like curry but it was quite and clean.
by A verified traveler
Posted 10 Nov 2024
by A verified traveler from Westerville
Posted 4 Nov 2024
by A verified traveler
Posted 28 Oct 2024
At at 1;30 morning someone kept knocking on door, loud music playing outside all night and man passed out from drugs or something outside hotel door with cigarettes smash up around him in the carpet. No staff on duty during the night. They shut down where you check in with looked like a hurricane shutter. Scary experience. Left at 8;30 morning still no staff yet.
Comment from Hotel Management
29 Oct 2024 by Hotel Management , Hotel Management
Dear Charles,Thank you for sharing your experience. We sincerely apologize for the disturbances you encountered during your stay, including the noise and concerning situation outside your door. Your safety and comfort are our top priorities, and it is disheartening to hear that we fell short during this visit. We appreciate your feedback regarding the staff availability and will address these concerns promptly to enhance the guest experience. We hope you might consider staying with us again, allowing us the opportunity to provide you with a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 18 Oct 2024
We were immediately greeted with a the front desk attendant smiling and excited to welcome us to the hotel. She had asked us about our plans and we had great small talk before going up to the room, the room was great. The room was very clean and the bed was comfortable and the bathroom was spacious. The natural lighting was also great too, I’m a big fan of natural lighting. The room also had a nice fridge and sink as well as a stove for more long term travelers, we stayed for one night and it was a great one. Thank you.
Comment from Hotel Management
19 Oct 2024 by Hotel Management, Hotel Management
Dear Elias, Thank you for your wonderful feedback! We are thrilled you received such a warm welcome at Extended Stay America and enjoyed your clean, comfortable room with great natural lighting. It's fantastic that our amenities met your needs during your stay. We appreciate your kind words and hope to welcome you back for another great experience soon!Sincerely,Hotel Management
by A verified traveler
Fine but not worth the money
Posted 12 Oct 2024 on HotelsIt was not horrible, I felt safe, it was clean and had a comfy bed. But no breakfast, no coffee, cigarette burn stains in a non-smoking room with that "coverup the smoke" smell. For an "extended stay", there were no kitchen supplies and the refrigerator was loud. I will avoid this one in the future.
Comment from Hotel Management
13 Oct 2024 by Hotel Management, Hotel Management
Dear Guest, We appreciate you taking the time to leave your feedback. It's great to read about the enjoyable aspects of your visit; however, we apologize for the difficulties you experienced. Your review will be discussed with our team, and we appreciate you bringing this to our attention.Thank you once for choosing us, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management
