Ratings based on 163 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
The property was nice. The bed and room was comfortable and clean. The area around there was safe. There was a lot of road construction at the time I stayed. The only complaint was the man at the front desk told me my room number and I am a women traveling alone for a conference and their were people around. Not good!!!! He should know better!!!
Comment from Hotel Management
18 Dec 2024 by Hotel Manager , Hotel Management
Dear Adriana,We're glad to hear you found the property comfortable, clean, and in a safe area. We sincerely apologize for the oversight at the front desk regarding your room number, and we completely understand your concern. Your safety and privacy are very important to us, and we will address this situation with our team to ensure such incidents do not happen in the future. We hope to have the opportunity to provide a more secure and comfortable experience on your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Dec 2024
I enjoyed my staying here. The place was very clean and quiet. Staff was great and helpful. We tried having breakfast however it was too crowded and many kids running around. But overall we enjoyed it.
Comment from Hotel Management
17 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your lovely review! We're glad to hear you enjoyed your stay and found our place clean and quiet. It's great to know that our staff was helpful as well. We appreciate your feedback about breakfast and will work on improving the experience during busy times. We hope to welcome you back for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,We are truly sorry to hear about your experience and appreciate your feedback. Your concerns are important to us, and we would like to address them directly. Please reach out to our management team so we can make things right. Thank you for bringing this to our attention.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Dec 2024
I like it it is very clean and safety.
Comment from Hotel Management
16 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your kind words! We're thrilled to hear that you found our hotel clean and safe. Your satisfaction is our priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler from Lyndhurst
Posted 13 Dec 2024
Clean, spacious room with comfortable bed and very nice bathroom.
Comment from Hotel Management
14 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your positive feedback! We’re glad you enjoyed the clean and spacious room, comfortable bed, and nice bathroom. We hope to welcome you back for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Dec 2024
Friendly, helpful staff. Comfortable room.
Comment from Hotel Management
9 Dec 2024 by Hotel Manager , Hotel Management
Dear Teresa,Thank you for your kind review. We're so glad to hear that you had a comfortable stay and enjoyed the friendly, helpful service from our staff. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager
by A verified traveler
Posted 5 Dec 2024
Room is perfect , but 2nd floor hole smell smt very strong
Comment from Hotel Management
5 Dec 2024 by Hotel Manager , Hotel Management
Dear Dika,Thank you for your stay. We're glad to hear you found the room perfect, but we apologize for the unpleasant smell on the second floor. We'll investigate this issue promptly to ensure a more comfortable experience for our guests. Your input helps us improve, and we hope to welcome you back soon.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Dec 2024
The hotel was super clean and the staff was super nice. Would definitely stay again.
Comment from Hotel Management
2 Dec 2024 by GM, Hotel Management
Dear Jennifer,Thank you so much for taking the time to share your wonderful experience at Comfort Suites Columbus East Broad. We're thrilled to hear that you found the hotel to be super clean, and our staff to be super nice. It's always a pleasure to know that we've been able to meet the expectations of our valued guests.We're absolutely delighted that you would definitely consider staying with us again. It's feedback like yours that encourages our team to strive for the highest standards of hospitality and cleanliness. We look forward to welcoming you back in the near future for another comfortable and enjoyable stay.Warm Regards,Guest Relations Manager
by A verified traveler
Posted 30 Nov 2024
The hotel /room was spacious. However, the heat did not work in the room for a day and a half, causing my son to get a runny nose. When they came to fix the heating unit, we were in the room exposed to the outside tempurature of 30° for almost an hour. The wall thermostat never worked.
Comment from Hotel Management
1 Dec 2024 by Hotel Manager , Hotel Management
Dear Burdena,Thank you for your feedback. We’re glad to hear that you found the hotel and room spacious. However, we sincerely apologize for the issues with the heating system during your stay. We understand how uncomfortable it must have been, especially with the cold temperatures affecting your son. The thermostat and heating unit will be addressed to ensure future guests have a more comfortable experience. We hope to provide a better stay next time.Sincerely, Hotel Manager
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Hotel Manager , Hotel Management
Dear Samuel,Thank you for your rating! We strive to provide the best possible experience for our guests. If there is anything we can do to improve and earn that extra star, please let us know. We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Sincerely, Hotel Manager
