Ratings based on 689 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hotel Manager, Hotel Management
Dear Jeremiah W,Thank you for your 3/5 review. We appreciate your honesty and are glad you chose to stay with us. We strive to provide a great experience for all our guests, and it seems we missed the mark during your visit. Your feedback is essential for us to identify areas for improvement. If you have any specific suggestions or concerns, please let us know. We hope to have the opportunity to serve you better in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotel Manager, Hotel Management
Dear Virginia,Thank you for choosing to stay with us and for sharing your experience. We take great pride in delivering excellent service, and we’re thrilled to know that we met your expectations. It’s our honor to host guests like you, and we hope to have the pleasure of serving you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Great location to my event.
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Kevin,Thank you for your wonderful feedback! We're delighted to hear that our hotel's location was perfect for your event. We pride ourselves on being conveniently situated to make your stay as seamless as possible. If you have any additional comments or suggestions on how we could enhance your experience further, please let us know. We look forward to welcoming you back for your next event and ensuring another fantastic stay!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
Good
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Brian,Thank you for the perfect rating of 5 out of 5! We're thrilled to hear that you had a good experience with us. Your satisfaction is our goal, and it’s wonderful to know we achieved that. If there were any specific highlights from your stay or anything you’d like to share, we’d love to hear more! We can't wait to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
There was no one at check in when we arrived in the evening. Room smelled like a wet dog and could have been more clean.
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Danielle,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during check-in and the issues with your room’s cleanliness and odor. This is not the standard we strive for, and we appreciate you bringing it to our attention. We will address these concerns with our team to ensure better service and cleanliness in the future. Your satisfaction is important to us, and we hope you’ll consider giving us another chance to provide you with a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Brad,Hello! We’re incredibly grateful for your perfect-star review! Your kind words about our service and accommodations inspire our team to keep striving for excellence. We are excited to welcome you back soon for another exceptional experience!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
There were bugs in my bed.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Nicole,I have taken note of your remark about the bed bugs issue during your stay which is very unusual. We are regularly taking pest control measures in our property but will investigate or check it further. Anyhow, our apologies for the inconvenience. The issue will be perfectly resolved. You will have a pleasant stay next time. Looking forward to see you back.Sincerely, Hotel Manager
by A verified traveler from chicago
Posted 27 Oct 2024
It is located around a lot of restaurants and stores
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Kenyetta,Thank you for your feedback! We're glad to hear you enjoyed our convenient location near various restaurants and stores. We hope this made your stay even more enjoyable and look forward to welcoming you back soon for another great experience!Sincerely, Hotel Manager
by A verified traveler from middletown
Posted 25 Oct 2024
Comment from Hotel Management
26 Oct 2024 by Hotel Manager, Hotel Management
Dear April,Thank you for your thoughtful 4/5 rating! We're delighted to hear that you enjoyed your stay overall. Your feedback is valuable to us, and we’re always looking for ways to enhance our guest's experience. If there were specific areas where you think we could improve, please let us know. We appreciate your support and look forward to welcoming you back for an even better experience in the future! Safe travels!Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
The rooms weren't very clean and there were holes in the comforter. The picture frames and paint were peeling and looked like nothing had been maintained for a long time. The elevator was noisy and didn't always work so we took the stairs on a few occasions. The pool was ice cold the entire time we were there. Not once did I see a staff member at the front desk during our stay and when we had to call with questions, the communication was difficult and we had to call numerous times just to get someone to answer the phones. Terrible service and experience and would not recommend.
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Dear Michelle,Thank you for your candid feedback regarding your recent stay. We are truly sorry to hear about the cleanliness issues, maintenance concerns, and poor communication you experienced. This does not reflect our standards, and we will be addressing these matters with our team immediately. Your experience is important to us, and we appreciate you bringing this to our attention. We hope to improve and provide a better experience for future guests. Thank you for your understanding.Sincerely, Hotel Management
