Ratings based on 433 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Friendly staff, comfortable rooms, convenient to Ft Moore
Comment from Hotel Management
23 Nov 2024 by Sincerely, Sabrina Stanley- General Manager, Hotel Management
Dear Karen,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
by A verified traveler
Posted 18 Nov 2024
Hotel was very close to Fort Moore. Room was clean and comfortable.
Comment from Hotel Management
23 Nov 2024 by Sincerely, Sabrina Stanley- General Manager, Hotel Management
Dear Andrew,Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they really appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!
by A verified traveler from Corrigan
Posted 17 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Sincerely, Sabrina Stanley- General Manager, Hotel Management
Dear Johnathan Max,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
by A verified traveler
Posted 17 Nov 2024
Great stay at a nice hotel
Comment from Hotel Management
23 Nov 2024 by Sincerely, Sabrina Stanley- General Manager, Hotel Management
Dear Scott,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
by A verified traveler
Posted 16 Nov 2024
I wish there had been a continental breakfast. The food was very expensive to purchase. I paid almost $8 for a bowl of cereal and milk. I also didn’t realize my room wouldn’t be cleaned every day, while I was there so I didn’t get clean towels. Other than that, the staff was wonderful and very accommodating. I loved everyone I came into contact with. Great place to stay!!
Comment from Hotel Management
23 Nov 2024 by Sincerely, Sabrina Stanley- General Manager, Hotel Management
Dear Heather,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Sincerely, Sabrina Stanley- General Manager, Hotel Management
Dear Dianna,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Sincerely, Sabrina Stanley- General Manager, Hotel Management
Dear Michelle,When a guest takes the time to write, we are especially grateful. We are pleased to hear that you had an enjoyable stay. At Candlewood Suites , we constantly strive to ensure that all of our guests are well taken care of, and we never tire of hearing when we succeed. Thank you for your kind words and we hope to see you back real soon.
by A verified traveler
Posted 3 Oct 2024
As we entered the building the lady at the front desk was talking to a vendor she did not even make eye contact or acknowledge we were standing there . Very unprofessional and loud . She hands us our keys and did not even welcome us nor did she tell us what direction to go for the elevator. We walked up and down the hall and came back up that’s when she finally decided to tell us where to go .
The rooms are not clean . We requested a rollaway at 5 pm did not get the bed until 9pm. As I was getting ready to shower .. I saw a cockroach running behind the toilet .. my husband found 3 on the counter by the kitchen sink . He than goes to the front desk to show them the cockroaches as he was walking back he saw another one crawling in the lobby !!! To top this all off the front desk charges us 3 times for our rooms !! This is one of the worse stays. We were traveling here for our son’s graduation from the army . Super disappointing as we traveled 2,700 miles . Luckily, my husband was able to find a hotel called “ Holiday Inn “ about 20 minutes from this hotel .. we were greeted and the hotel was super clean included with a free breakfast!!
Comment from Hotel Management
4 Oct 2024 by Respectfully, Sabrina Stanley General Manager, Hotel Management
Dear Jyla,At Candlewood Suites, we work very hard to make sure all our guests have a comfortable stay. We take a proactive approach by internally inspecting each room and having external pest control companies provide treatments. We apologize that during your stay you had an unpleasant experience and hope you will consider staying at Candlewood Suites in the future.
by A verified traveler
Posted 3 Oct 2024
Seriously understaffed. I'm not even sure our sheets were clean and everything was dirty. I would not recommend this.
Comment from Hotel Management
4 Oct 2024 by Sincerely, Sabrina Stanley- General Manager, Hotel Management
Hello Ms. Julie,Thanks for your review. Cleanliness is an important standard of service at Candlewood Suites. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.
by A verified traveler
Posted 29 Sep 2024
Everething ok thanks alat
Comment from Hotel Management
29 Sep 2024 by Sincerely, Sabrina Stanley- General Manager, Hotel Management
Dear Agapito,Thank you so much! We are so happy to hear that you and your family were able to have a worry-free vacation and enjoy yourselves at our hotel! Thanks again for letting us know, and we look forward to having you back again! Respectfully, Sabrina StanleyGeneral Manager
