Ratings based on 46 Verified Reviews
2.7 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Was not clean
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Abhi T, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. On behalf of our entire team, I'm sorry to hear about your experience. We regret that the room wasn’t up to standard, and the breakfast didn’t meet your expectations. Please know that we take your feedback seriously and are addressing each of these concerns with our team. Once again, we apologize for your experience and thank you for bringing these matters to our attention. Your feedback is invaluable as we strive to improve. We hope you might consider giving us another opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 5 Oct 2024
Disappointed
Comment from Hotel Management
7 Oct 2024 by Abhi T, Hotel Management
Thank you for sharing your concerns with us. We sincerely apologize for the difficulties you encountered during your stay, especially considering the unprecedented circumstances of the hurricane and the resulting state of emergency affecting the entire area. While we strive to provide the best service possible, the impact of Mother Nature was beyond our control, and we understand how frustrating it can be when faced with such challenges. We appreciate your understanding, as many nearby hotels, gas stations, and restaurants were also without power. We are committed to improving our communication and service, and we hope you will understand the situation.
by A verified traveler
Posted 23 Sep 2024
Filthy
Comment from Hotel Management
3 Oct 2024 by Abhi T, Hotel Management
We sincerely apologize for the experience you had at our property. Your feedback is very important to us, and we are deeply sorry that the condition of the room did not meet your expectations. We take such matters very seriously and will be conducting a thorough investigation to address the issues you mentioned.Please know that this is not the standard we strive for, and we are committed to making the necessary improvements. We hope you will consider giving us another chance in the future.
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
3 Oct 2024 by Abhi T, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent stay with us. Our team works hard to ensure every guest has a memorable experience, and it’s always rewarding to hear that we succeeded.We look forward to welcoming you back on your next visit. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know.
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
9 Sep 2024 by Abhi T, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. We sincerely appreciate and value your feedback. We're thrilled to hear that you enjoyed our great location, nicely updated facility, and clean accommodations during your visit. Providing a comfortable and convenient experience for our guests is our top priority, and we're delighted that we met your expectations. Thank you once again for your feedback, and we look forward to serving you again.
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
26 Aug 2024 by Abhi T, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. We're delighted to hear that your check-in experience was pleasant and that our front desk was helpful. However, we apologize for the issues you encountered with your stay. Your feedback is invaluable to us. We continuously strive to improve our guests' experiences, and your input will help us identify areas that need attention. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
12 Aug 2024 by Abhi T, Hotel Management
Thank you for taking the time to rate our hotel. It is our goal to provide the best lodging experience to our valued guests, and we see from your review we still have some areas we can do better next time! Your satisfaction, comfort and convenience are our top priorities and we will use your feedback to keep improving and to turn those three stars into a five-star worthy accommodations and service!
by A verified traveler
Posted 9 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Abhi T, Hotel Management
Thank you Kevin for taking the time to complete our online survey regarding your recent stay at Suburban Studios. We sincerely appreciate and value your feedback. We're thrilled to hear that you had a positive experience during your stay with us. Providing a clean, quiet environment at a good price is important to us, and we're glad that you found our location convenient for food options. It's also great to know that our staff and fellow guests contributed to a friendly atmosphere. Your positive feedback encourages our team to continue delivering exceptional service to all our guests. We’re grateful that we had the opportunity to serve you. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.
by A verified traveler
Stay somewhere else
Posted 8 Aug 2024 on HotelsDon’t stay here. Not safe, dirty, and staff were rude.
Comment from Hotel Management
9 Aug 2024 by Abhi T, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. On behalf of our entire team, I apologize for the negative experience you had during your recent stay at our hotel. We will inspect and fully investigate your feedback regarding unwanted pests in the room. We understand your concerns and want to assure you that your comments have been shared with our team. We take your feedback seriously and are committed to addressing the issues you've raised. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Once again, I apologize for the inconvenience and discomfort you experienced, and I hope you will give us another opportunity to provide you with the excellent stay you deserve.
