Ratings based on 1,123 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from Lebanon
Posted 23 Nov 2024
Facility looks beautiful from outside but not very up kept from inside. Went to put my kids to bed and I pull back the covers to find bloody dirty sheets. I went to the front desk and they acted like this was normal and gave me new sheets to put on the bed. I go to put on the sheets and the blood had soaked through the sheets to the mattress cover and onto bed. Plus there was a huge pee stain. Hotel did not offer a new room. Adjoining bed in room had food shoved in between mattress and head of bed. Found a whole biscuit and socks. The gym had no hand sanitizer or wipes to clean equipment.
All in all very dirty facility.
by A verified traveler
Posted 21 Nov 2024
Clean, friendly staff, good breakfast.
Comment from Hotel Management
22 Nov 2024 by Zoe, Front Desk Supervisor , Hotel Management
Thank you for the awesome review, Allison! I'm so happy to see that you enjoyed your stay with us and that we could leave a lasting impression. We hope to see you back soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Zoe, Front Desk Supervisor , Hotel Management
Thank you for the awesome rating, Gregory! We hope to see you again soon!
by A verified traveler
Posted 16 Nov 2024
The employees at the front desk are extremely friendly and helpful
Comment from Hotel Management
17 Nov 2024 by Zoe, Front Desk Supervisor , Hotel Management
Thank you for the kind words, Lisa! I will be sure to pass on the lovely message. We hope to see you again soon!
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Zoe, Front Desk Supervisor , Hotel Management
Jodi, thank you again for your feedback.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Stoney Creek Staff, Hotel Management
Thanks for the great review! We're happy you enjoyed your stay, hope to see you again soon!
by A verified traveler
Posted 15 Nov 2024
I love this hotel and have stayed here for years. But our last stay was disappointing. The facilities have aged, cleaning is below standard. There is just a dingy dirty feel and smell to the hotel. Our room really needed a deep cleaning. Pillows smelled. No washclothes in the bathroom and only two hand towels (yes I could have requested more). Used the washer and dryer on the premises and the washer didn't spin our clothes. Staff was fantastic and the maintenance man (who was wonderful) dried our clothes for us in the big facility machines. But really Stoney Creek, do some upgrades, deep clean, new carpet, freshen the air!!!!!!!!!!!!!!
Comment from Hotel Management
17 Nov 2024 by Zoe, Front Desk Supervisor , Hotel Management
Jodi, I really appreciate your honest feedback as that is the best way we can identify what changes we need to make. We take cleanliness concerns very seriously here and I have discussed a plan with my team to better improve our practices so yourself or others don't have the same experience. I apologize that we missed the mark during your stay, that is not our normal standard and nor should it be yours. I hope that you can give us another chance to see our improvements.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Zoe, Front Desk Supervisor , Hotel Management
Lisa, thank you for the great rating! We hope to have you back again soon!
