Ratings based on 417 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
Comment from Hotel Management
29 Dec 2024 by RS, Hotel Management
Thank you for staying with us!
by A verified traveler from Aliso Viejo
Posted 13 Dec 2024
The front office staff at this hotel were unfriendly and on accommodating in that day did not refresh the room day today, did not know that they did not do that on a daily basis, they did not replace towels on a daily basis. The supposed included breakfast they offered was terrible. It had very few choices, And was extremely substandard compared to other hotels we stayed in on this trip. I would never return to this location, and would certainly never recommend it.
Comment from Hotel Management
17 Dec 2024 by RS, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay with us. We apologize for the experience you had with our front office staff and appreciate you bringing this to our attention.Regarding room refreshment and towel replacement, we typically provide these services every 3rd day of stay. In your case, it appears that you had a two-night stay, and we would have been happy to assist if we had received your request. We understand how important these services are for a comfortable stay and will strive to better communicate our policies to guests in the future.We continually strive to provide excellent service, and it's clear that we fell short during your visit. Your comments will be addressed with our team to ensure improvements are made. We appreciate your input, as it helps us enhance our services for future guests. If you have any further concerns or suggestions, please feel free to contact us.Thank you for your feedback and for giving us the opportunity to serve you.
by A verified traveler
Posted 6 Dec 2024
Nice rooms. No issues other than really noisy outside of the property. Maybe at the property- idk - heard lots of dogs barking and sirens.
Comment from Hotel Management
11 Dec 2024 by LR, Hotel Management
Thank you for your feedback regarding your recent stay. I'm glad to hear you enjoyed the rooms. I apologize for the noise disturbances from outside that may have affected your experience.We appreciate your comments and will look into ways to minimize these disruptions for future guests.We hope to welcome you back soon for an even better stay!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by RS, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 12 Nov 2024
Clean comfortable room
Comment from Hotel Management
13 Nov 2024 by LR, Hotel Management
Thank you for your feedback regarding your recent stay. We're delighted to hear that you found the room clean and comfortable.Your satisfaction is our priority, and we appreciate your comments as they help us maintain our standards. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Oct 2024
Was clean and staff were friendly and helpful. Only thing that needs fixing, the doors leading to outside/inside were not secure. We did not have to key card in from outside the building . Anyone could come in at the side stairway doors. Any other motel I’ve stayed at, you had to have your room door card to use to enter the doors on the back or sides of the motel. That really needs to be fixed. Thank you
Comment from Hotel Management
27 Oct 2024 by RS, Hotel Management
Thank you for your feedback regarding your recent stay. We’re glad to hear that our staff provided friendly and helpful service. We appreciate your concern about the outside doors. Please be assured that we take this matter seriously and will address it promptly.Thank you again for bringing this to our attention.
by A verified traveler from Kennesaw
Posted 21 Oct 2024
Rachael at the front desk was super with helping with our needs. Thx so much!
Comment from Hotel Management
24 Oct 2024 by SP, Hotel Management
Thank you for your kind words about Rachael at the front desk! We’re thrilled to hear that she was able to assist you and contribute to a great stay.We appreciate your feedback and look forward to welcoming you back soon!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
16 Oct 2024 by RS, Hotel Management
Thank you for choosing to stay with us.
by A verified traveler
Posted 15 Sep 2024
Conveniently located and pet friendly, but loud guests and limited options for breakfast made it an average stay. Loved the open shower but not the outside doors to the room.
Comment from Hotel Management
17 Sep 2024 by RS, Hotel Management
Thank you so much for taking the time to share your thoughts about your recent stay with us. We're glad to hear that you appreciated our convenient location and pet-friendly atmosphere!We understand that noise from other guests can be disruptive, and we sincerely apologize for any inconvenience this may have caused during your visit. Your feedback is invaluable, and we will certainly look into ways to improve the overall guest experience.
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
12 Sep 2024 by RS, Hotel Management
Thank you for staying with us.
