Ratings based on 53 Verified Reviews
2.8 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 27 Dec 2024
Good
Comment from Hotel Management
31 Dec 2024 by Abhi T, Hotel Management
Thank you for your kind feedback! We are pleased to hear that you found our helpful staff and your room clean during your recent stay with us. Providing a welcoming and comfortable experience is our top priority, and we're glad we met your expectations. We also hope that you have easy access to everything you need. Your positive feedback encourages our team to continue delivering outstanding service to all our guests. We’re grateful that we had the opportunity to serve you. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.
by A verified traveler
Posted 23 Dec 2024
Security deposit was unwanted
Comment from Hotel Management
26 Dec 2024 by Abhi T, Hotel Management
Thank you for your kind comments! We're delighted to hear that your check-in experience was smooth, and that you found your room clean and quiet. We're also glad you felt safe during your stay. We hope to have the pleasure of welcoming you back on your next visit to the city.
by A verified traveler
Posted 10 Dec 2024
Was not clean
Comment from Hotel Management
26 Dec 2024 by Abhi T, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the room smell and the condition of the property. We understand how important a clean and comfortable environment is, and your comments help us identify areas for improvement. We are currently working on updates to ensure a better experience for our guests. We truly value your input and hope to have the opportunity to provide you with a more enjoyable stay in the future.
by A verified traveler
Posted 12 Oct 2024 on Hotels
Comment from Hotel Management
17 Oct 2024 by Abhi T, Hotel Management
Thank you for your kind feedback! We are pleased to hear that you found our helpful staff and your room clean during your recent stay with us. Providing a welcoming and comfortable experience is our top priority, and we're glad we met your expectations. We also hope that you have easy access to everything you need. Your positive feedback encourages our team to continue delivering outstanding service to all our guests. We’re grateful that we had the opportunity to serve you. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Abhi T, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Suburban Studios. On behalf of our entire team, I'm sorry to hear about your experience. We regret that the room wasn’t up to standard, and the breakfast didn’t meet your expectations. Please know that we take your feedback seriously and are addressing each of these concerns with our team. Once again, we apologize for your experience and thank you for bringing these matters to our attention. Your feedback is invaluable as we strive to improve. We hope you might consider giving us another opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 9 Oct 2024 on Hotels
Comment from Hotel Management
9 Oct 2024 by Abhi T, Hotel Management
Thank you for your kind comments! We are delighted to hear that you found our pricing reasonable, the room clean, and enjoyed the sausage gravy and biscuits for breakfast. Your satisfaction is our top priority, and it’s rewarding to know you had a good overnight stay. If you have any suggestions for us, please let us know.
by A verified traveler
Pretty Good
Posted 9 Oct 2024 on HotelsI give it a 3.5 out of 5. It met our needs at a time when we needed it.
Comment from Hotel Management
9 Oct 2024 by Abhi T, Hotel Management
Thank you for taking the time to share your experience! We’re delighted to hear that our front desk and housekeeping staff provided you with pleasant service, and that you found your room clean and comfy. Your positive feedback motivates us to keep delivering excellent service. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 5 Oct 2024
Disappointed
Comment from Hotel Management
7 Oct 2024 by Abhi T, Hotel Management
Thank you for sharing your concerns with us. We sincerely apologize for the difficulties you encountered during your stay, especially considering the unprecedented circumstances of the hurricane and the resulting state of emergency affecting the entire area. While we strive to provide the best service possible, the impact of Mother Nature was beyond our control, and we understand how frustrating it can be when faced with such challenges. We appreciate your understanding, as many nearby hotels, gas stations, and restaurants were also without power. We are committed to improving our communication and service, and we hope you will understand the situation.
by A verified traveler
Stay away ..Pictures on line are a Lie!!!
Posted 3 Oct 2024 on HotelsI didn’t stay I went and canceled soon as I hit the property the online pictures are a whole lie .. Looks just like it’s a whole lot of not good things going on in the place .. It was another couple at the desk when I arrived that had went to the room and the lady showed me nasty sheets and blood on the bed they where assigned.. like Ooooo no cancel me… looks like you leave with bedbugs and some type of fungus and smoking cigarettes ..It’s aweful
Comment from Hotel Management
3 Oct 2024 by Abhi T, Hotel Management
Dear Ronekar,We sincerely apologize for the experience you had at our property. Your feedback is very important to us, and we are deeply sorry that the condition of the room did not meet your expectations. We take such matters very seriously and will be conducting a thorough investigation to address the issues you mentioned.Please know that this is not the standard we strive for, and we are committed to making the necessary improvements. We hope you will consider giving us another chance in the future.
