Ratings based on 967 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The staff was very friendly and helpful. Room was comfortable and clean. I liked how close I was to restaurants and shopping
Comment from Hotel Management
26 Nov 2024 by Jennifer, Hotel Management
Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and appreciated the friendly staff and clean room. We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Jennifer, Hotel Management
Thank you for taking the time to share your feedback. We appreciate your input as we strive to improve our services. We would like to learn more about your experience to better understand how we can improve. Please feel free to contact us directly so we can address your concerns. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Jennifer, Hotel Management
Thank you for the perfect rating! We're thrilled to hear that you enjoyed your stay. We appreciate your kind words and look forward to hosting you again in the future.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Jennifer, Hotel Management
Thank you for the perfect rating! We're thrilled to hear that you enjoyed your stay. We appreciate your kind words and look forward to hosting you again in the future.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Jennifer, Hotel Management
Thank you for the perfect rating! We're thrilled to hear that you enjoyed your stay. We appreciate your kind words and look forward to hosting you again in the future.
by A verified traveler
Posted 11 Nov 2024
We have stayed here many times. Always a great place to stay all around. The sports bar was closed this time which was a bummer, but we still enjoyed our stay.
Comment from Hotel Management
15 Nov 2024 by Jennifer, Hotel Management
Thank you for your loyalty and for choosing to stay with us again. We appreciate your understanding about the sports bar being closed. We hope to have the opportunity to welcome you back in the future when the bar is open.
by A verified traveler
Posted 11 Nov 2024
Property Room Bed Bathroom price were all very nice.
Breakfast was sub-par. Eggs were taste free. Not sure how to improve? Cook 30 minutes worth several times a morning. Muffins weren’t great. No variety. Fresh fruit options. Didn’t see juice? Is that included?
It would be nice if there were some ‘fire exits’ that could be exits/entry with key cards. Long way from lobby to end of hallway. Should have requested a closer room as wife has bad knee.
Comment from Hotel Management
15 Nov 2024 by Jennifer , Hotel Management
Thank you for your feedback. We appreciate you acknowledging the positive aspects of your stay, such as the room, bathroom, and price.We apologize that your breakfast experience did not meet your expectations. Your feedback regarding the taste of the eggs and the limited variety of food options is valuable to us. We will share your comments with our culinary team to improve the breakfast offerings.Regarding the juice, it is typically included in our breakfast buffet. We will investigate why it may not have been available during your stay.We understand your concern about the distance from the lobby to the end of the hallway. We will consider your suggestion about key card access to fire exits as a potential improvement.We appreciate your feedback and hope to have the opportunity to provide you with a more satisfying breakfast experience in the future.
by A verified traveler
Posted 10 Nov 2024
We checked in, got to our room and noticed there was a loud buzzing noise coming from the bathroom. Turned lights on and off, etc and noise wouldn’t stop. Went to front desk and they told us it was so late there wasn’t anyone to fix & only room they had left was a room with broken heater. We took it bc no heat is better than loud buzzing all night. Got to room & there was pee & toilet paper in toilet. Was so late at this point I just flushed it & hoped the rest of the room had actually been cleaned. Not a good experience at all.
Comment from Hotel Management
15 Nov 2024 by Jennifer, Hotel Management
We sincerely apologize for the extremely unpleasant experience you encountered at our hotel. We understand that this experience has left a negative impression, and we hope you will give us another chance to provide you with the quality of service you deserve.
by A verified traveler
Posted 3 Nov 2024
Staff was very friendly. The real downer on this stay was the breakfast. Eggs were good but at 7:30am I’d expect that the sausage would be kept hot not lukewarm to cold. Seems someone forgot to turn the burners on. Hotel hallways were filthy and in need of a steam cleaning. Keurig machine in the hotel was located in an inoperable location. In order to use it. You had to slide it from the shelf under the tv and place it in the clothing drawer below it. Otherwise there was no way to fill the tank. The electric cord was too short to move it any further and was inaccessible to move to an alternate location. Very poor design. I made a video of it. Maybe post it on YouTube later.
Comment from Hotel Management
7 Nov 2024 by Jennifer, Hotel Management
Thank you for taking the time to share your feedback. We apologize that your breakfast experience and the condition of the hotel didn't meet your expectations. Your feedback is valuable to us, and we will use it to address these issues.We will investigate the issues with the breakfast and the cleanliness of the hallways. We will also look into the placement of the Keurig machine and make necessary adjustments to improve its usability.We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler from Springfield
Posted 22 Oct 2024
This was a great property for our group. We had 3 rooms and staff put us next to one another. We were able to use the expansive common areas to get together. Beds and bedding were very comfortable and rooms are clean. Overall pleasantly surprised.
Comment from Hotel Management
25 Oct 2024 by Jennifer , Hotel Management
Thank you for your excellent rating! We're thrilled to hear that you and your group had a great stay. We appreciate you choosing our hotel and we're glad we could accommodate your room requests. We're committed to providing a comfortable and convenient stay for all our guests. We hope to see you again soon!
