Ratings based on 984 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Property was/is being renovated, so it was a little dirty. Understandable. And not a lot of parking due to this. But we stay here every time we come through and there’s never an issy
Comment from Hotel Management
25 Nov 2024 by Linda, Hotel Management
Thank you for your feedback! We look forward to your next stay with us.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Linda, Hotel Management
Thank you for your valuable feedback! We look forward to welcoming you again soon."Thank you for your valuable feedback! We look forward to welcoming you again soon."Thank you for your valuable feedback! We look forward to welcoming you again soon."Thank you for your valuable feedback! We look forward to welcoming you again soon.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Linda, Hotel Management
Thank you for taking the time to complete our guest service survey and for sharing your feedback about your stay. We truly appreciate your input and are delighted you chose to stay with us. We look forward to the opportunity to serve you again in the future!
by A verified traveler
Posted 19 Oct 2024
Very polite staff. Clean room. Convenient to highway.
Comment from Hotel Management
19 Oct 2024 by Linda, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Linda, Hotel Management
Thank you for your response.
by A verified traveler
Posted 30 Sep 2024
Received a smaller room not a delux room with king bed as requested and paid for in advance.
Very disappointed.
Comment from Hotel Management
3 Oct 2024 by Linda, Hotel Management
Ms Evelyn, thank your feedback.
by A verified traveler
Posted 11 Sep 2024
Wonderful experience would recommend highly
Comment from Hotel Management
17 Sep 2024 by Mariel, Hotel Management
Thank you so much for your kind feedback! We’re thrilled to hear that you had a wonderful experience and would highly recommend us. Your satisfaction is our top priority, and we look forward to welcoming you back again soon! If there's anything specific that stood out or if you have any suggestions for us, we’d love to hear more. Thank you again for your recommendation!
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Mariel, Hotel Management
Thank you so much for taking the time to complete our survey and for giving us a perfect score! We're thrilled to know that your experience with us met your expectations.If there's anything else you'd like to share or if you have suggestions for future visits, please don't hesitate to let us know. We're always looking for ways to improve and ensure our guests have the best experience possible.We look forward to welcoming you again soon!
by A verified traveler
Posted 25 Aug 2024
Nice staff and the place was very clean.
Comment from Hotel Management
17 Sep 2024 by Mariel , Hotel Management
Thank you so much for your kind feedback! We're thrilled to hear that you found our staff welcoming and our facility clean. Our team works hard to ensure that every guest has a great experience, and your positive comments mean a lot to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 24 Aug 2024
There was mold in the ac unit. The shower did not have a dip to catch the water so the water went all over the bathroom floor. The bedding or pillows smelled like mildew. The overnight staff was just ok. The morning staff was super nice. Especially the lady running the breakfast.
Comment from Hotel Management
17 Sep 2024 by Mariel, Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, including the mold in the AC unit, the bathroom design, and the condition of the bedding. These concerns do not reflect the standard we strive to uphold, and we will be addressing them immediately.Our maintenance team has already been notified to inspect the AC units and ensure they are thoroughly cleaned and functioning properly. We'll also review the bathroom layout to prevent future water leakage.We're also grateful for your kind words regarding our morning staff, especially the breakfast attendant. We’ll make sure to pass on your compliments to her and the team.Your comfort and satisfaction are very important to us, and we hope you'll give us another opportunity to exceed your expectations during a future stay.
