Ratings based on 983 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Clean and food was good.
by A verified traveler
Posted 17 Nov 2024
Whole staff was awesome and place was nice and clean!!
by A verified traveler
Posted 16 Nov 2024
Friendly staff
by A verified traveler from Brookline
Posted 13 Nov 2024
Good
by A verified traveler
Posted 13 Nov 2024
I have stayed at this property multiple times and the staff has always been very polite. The rooms are clean and it’s in close proximity to many restaurants and shopping.
by A verified traveler
Posted 13 Nov 2024
by A verified traveler from Cuyahoga Falls
Posted 9 Nov 2024
The property is beautiful. The only complaint I have, is that the sofa and ottoman chair could use being replaced, as there were stains on the seat cushions, and the sofa bed creaks and makes noise every time you sit or get up. On the other hand, the bed was great. I had the best night sleep I had in a long time. Staff was great also,and the property and trail was beautiful
by A verified traveler
Posted 8 Nov 2024
The property is older but in good shape. Nice pool and relaxing area, ability to walk around the pond/lake outside of the hotel. Clean comfortable rooms and little things like water, coffee, tea, fruit in the lobby area. Close to dining options and easy access to highway.
by A verified traveler from Ardsley
Posted 7 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Upon our arrival to this hotel. We were a tad early of the check in time. We walked in and saw the hotel worker behind the desk. She did not say hello, welcome rather than very rudely said "you can't check in until 3 "we are full!
and gave us a look like what were we doing here. When we finally get our room, it is not the one I chose from the website. I was told I made reservations with a third party it was not their problem. Then the breakfast was a joke. food was nasty, little that was out. Out of creamer for coffee and apple juice was pretty much water. Room was dirty. Floor in bathroom dirty. Walls dirty. I WOULD NEVER PLAN A STAY HERE EVER. It gets better, the same rude clerk we saw the first time, checked us out and asked us if we wanted our receipt emailed. We said not we would like it printed out. She said I can't do that since you booked 3rd party! WHAT IN THE WORLD. YOU TOOK MY MONEY. I PAID THERE AT THE HOTEL. THIS ESTABLISHMENT NEEDS TO BE REPORTED. I AM SO DISAPONITED AND THERE IS NOTHING I CAN DO ABOUT IT! THIRD PARTY!
