Ratings based on 991 Verified Reviews
2.9 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Oct 2024
The main office was very hard to find. Hidden.behind bushes. Room numbers too small, had to walk up to room doors. Broken tv in room, no cable, no remote, no telephone service.,no alarm clock.Mattress on bed worn out, needs mto be replaced. Refrigerator noisy.
Comment from Hotel Management
7 Oct 2024 by Hotel Management, Hotel Management
Dear Deborah, Thank you for choosing to stay at our hotel and for sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
by A verified traveler
Posted 22 Sep 2024
Flies and gnats in the room. Dirty carpet. Dog feces on the ground. Smells.
Guy that checked me in and took my money was nice and friendly.
Comment from Hotel Management
23 Sep 2024 by Hotel Management, Hotel Management
Dear Nicholas, Thank you for your feedback. While it’s encouraging that the check-in staff was friendly, we sincerely apologize for the cleanliness issues you encountered. Your concerns are taken seriously, and we will address these matters with our team to ensure improvements are made. We appreciate your input and hope to provide you with a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 21 Sep 2024
A
Comment from Hotel Management
22 Oct 2024 by AM, Hotel Management
Trong, thank your positive response. We look forward to hosting you again soon.
by A verified traveler
Posted 3 Sep 2024
The location of the property wasn’t in a good place. The property rents lower cost for those who stay longer and the tenants smoke in front of their rooms, making the property stink. There wasn’t shower curtain in the bathroom. The towels weren’t washed but was folded up. The office closes early (9pm), probably they are short in staff. I accidentally booked this place as I was passing by, don’t make the same mistake.
Comment from Hotel Management
5 Sep 2024 by Hotel Management., Hotel Management
Dear Luke, Thank you for your feedback. We regret to hear that the location and conditions did not meet your expectations. We understand your concerns about the cleanliness and the absence of a shower curtain. We appreciate you bringing these issues to our attention as they help us improve. Your experience is important to us, and we will address these matters with our team. Thank you for your input.Sincerely,Hotel Management.
by A verified traveler
Posted 10 Aug 2024 on Hotels
Roaches everywhere and room was dirty. Bathtub and sink were clogged
Comment from Hotel Management
22 Aug 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for bringing these concerns to our attention. The presence of pests is taken very seriously, and we are addressing the issue promptly. Your feedback will be shared with our team to ensure the room's cleanliness and functionality meet our standards. We apologize for any inconvenience you experienced. We hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 5 Aug 2024
It wasn’t close to anything. I have to drive 15-20 mins to get to a restaurant or anything
Comment from Hotel Management
6 Aug 2024 by Hotel Management, Hotel Management
Dear Rawan, Thank you for sharing your feedback. We regret to hear that the location did not meet your expectations. We strive to provide a convenient experience for our guests, and we understand how important accessibility to local amenities can be. Your comments will be taken into consideration as we continually seek ways to improve our service and location advantages. We appreciate your understanding and hope we can offer a more satisfying stay in the future.Sincerely,Hotel Management
by A verified traveler from fort McMurray
Posted 30 Jun 2024
Terrible-filthy, dirty, washer under repair and so no spare towels, room floor dirty, room had ketch up spills, walls spoiled with dirt , sheets torn, blankets have holes, breakfast promised as per reservation but not provided as the new franchise removed it . Expedia however said they will reimburse the breakfast with receipts. Unable to sleep as noisy outside with swearing in and they have to call police. No safe drinking water, impolite counter staff-Anthony one example, request for room change and cleaning not attended. Overall the worst place in America we have ever lived.
Comment from Hotel Management
1 Jul 2024 by Hotel Management, Hotel Management
Dear Udayashankar, Thank you for providing your feedback. We sincerely apologize for the numerous issues you encountered during your stay. Your experience does not reflect our usual standards, and we regret the inconvenience caused by the cleanliness, noise, and lack of amenities. Please be assured that we are addressing these concerns with our team to improve our services. We apologize for any unprofessional behavior from our staff and will ensure proper training is conducted. We appreciate your patience and hope to provide a significantly better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Jun 2024
No breakfast, apparently new owners and there is No breakfast
Comment from Hotel Management
22 Jun 2024 by Hotel Management, Hotel Management
Dear angel, Thank you for your feedback. We understand the importance of breakfast during your stay. We strive to offer a convenient grab-and-go breakfast option to ensure you start your day right. We're continuously working to enhance our guests' experiences and appreciate your understanding. We hope you'll consider staying with us again, allowing us the opportunity to provide you with an improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 1 Jun 2024
by A verified traveler
Posted 29 May 2024
They stole my stuff when I went out, claiming they'd trashed it. Laptop charger, perfume, towel, clothes etc. Staff were very rude especially the manager. I had to call the Police before I was compensated. I'd rather sleep under a bridge than spend another night there.
Comment from Hotel Management
31 May 2024 by Hotel Management, Hotel Management
Dear Ekow, We are deeply sorry to read about your experience. Please accept our sincerest apologies for the inconvenience and distress caused. We take the issue very seriously and are investigating this matter thoroughly. The behavior you described does not reflect our standards of service, and we are addressing it with our team. Your satisfaction and safety are paramount to us, and we will take every measure to ensure incidents like this are prevented in the future. We appreciate your understanding and hope to regain your trust in the future.Sincerely,Hotel Management
