Ratings based on 991 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 2 Nov 2024
Clean propeety
by A verified traveler
Posted 2 Nov 2024
It was great
Comment from Hotel Management
3 Nov 2024 by Hotel Management , Hotel Management
Dear Angela,Thank you for your great feedback! We are delighted to hear that you had a positive experience during your stay at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back soon!Sincerely,Hotel Management
by A verified traveler
Posted 2 Nov 2024
Clean and comfortable
by A verified traveler
Posted 29 Oct 2024
Easy parking
Comment from Hotel Management
30 Oct 2024 by Hotel Management , Hotel Management
Thank you, James! We are glad to hear that the parking setup added convenience to your stay at Extended Stay America. We hope the rest of your visit was just as smooth and enjoyable. Looking forward to welcoming you back!Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
I reserved this spot over a year ago with a king bed. I get there, they were out of kings, though I reserved it over a year ago. While they did give me a queen and gave me a discount, thats not what was requested. The room they gave me smelled like smoke alot of rusted appliances,the inside of the microwave was not cleaned. The bathroom soap looked recently used, unwrapped, on the sink with water all around it. Would not recommend this facility
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Jonathan, We sincerely apologize for the issues you encountered during your stay, especially regarding your room reservation and the cleanliness concerns. We regret that the room type you requested was not available and the inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We take feedback like yours seriously and assure you that we’re addressing these matters with our team to ensure improvements are made. Your comfort is important to us, and we hope you will consider giving us another chance to provide a better experience. Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
This is a great place to stay if you want to save a buck. Room and amenities were dated, but they were clean. Bedding and towels were good. Nice to have a refrigerator, microwave and stove in case you want to store or heat up food in your room.
Comment from Hotel Management
21 Oct 2024 by Hotel Management, Hotel Management
Dear Kimberly, Thank you for your thoughtful review of Extended Stay America! We are glad you found our hotel clean and appreciated the amenities, like the refrigerator, microwave, and stove. While we recognize that some aspects may feel dated, we are actively working on updates to enhance our guests’ experience. Your feedback about cleanliness and comfort is encouraging, and we’re committed to maintaining those standards. We hope to welcome you back soon.Sincerely,Hotel Management
by A verified traveler from Jonesboro
Posted 14 Oct 2024
Overall a good deal. They do not have breakfast. And only get maid service every 14 days.
by A verified traveler
Posted 10 Oct 2024
Great stay
Comment from Hotel Management
10 Oct 2024 by Hotel Management, Hotel Management
Dear Taron, Thank you for your wonderful feedback! We are thrilled you had a great stay at Extended Stay America. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent experience in the future. Safe travels!Sincerely,Hotel Management
