Ratings based on 1,103 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Wonderful room and breakfast. Will stay here again. Very close to Zoo..
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
12 Dec 2024 by GM, Hotel Management
Dear Jackie, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Kyle Morrison, GM
by A verified traveler
Posted 6 Dec 2024
The pull out couch could not fit two kids and they didn't offer me anything else when I talked to the front desk. Could not turn the heat off either.
Comment from Hotel Management
6 Dec 2024 by GM, Hotel Management
Dear Randy, Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. Your comfort is our top priority, and I regret that we did not leave you completely satisfied. We appreciate your comments and hope to have the opportunity to welcome you back in the future. Sincerely, Kyle Morrison, GM
by A verified traveler
Posted 6 Dec 2024
We loved that the hotel offered free beer and chips. It was great!
Comment from Hotel Management
6 Dec 2024 by GM, Hotel Management
Dear WENDY, We are happy to hear from you and value your kind review. It is encouraging to know that you enjoyed our food and beverage offerings. Your comments are welcomed, and we appreciate being a part of your trip! Best, Kyle Morrison, GM
by A verified traveler
Posted 5 Dec 2024
Great breakfast, excellent rooms!
Comment from Hotel Management
5 Dec 2024 by Kyle, GM, Hotel Management
We're thrilled that you enjoyed your stay. Please come back to see us again soon!
by A verified traveler
Posted 4 Dec 2024
Charged for Wi-Fi that was ridiculous
Comment from Hotel Management
5 Dec 2024 by GM, Hotel Management
Dear Amy, Thank you for taking the time to share your review. We aim to leave all our guests with a positive impression, and I apologize that we fell short this time. Your feedback is valuable to us, as we constantly strive to enhance our guests' experience. I will share your comments with our team, and we sincerely hope you will consider returning in the future. Sincerely, Kyle Morrison, GM
by A verified traveler
Posted 2 Dec 2024
Clean and comfortable room.
Comment from Hotel Management
3 Dec 2024 by GM , Hotel Management
Dear Erica, We're happy to hear from you! It's great to know that you enjoyed our clean and comfortable rooms. Please plan to visit us again the next time you travel to the area. Best, Kyle Morrison, GM
by A verified traveler
Posted 2 Dec 2024
Like the proximity to downtown and local restaurants. Check-in was excellent and I appreciate it the front desk personnel
Comment from Hotel Management
2 Dec 2024 by GM , Hotel Management
Dear Constance, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our location and service levels were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Kyle Morrison, GM
by A verified traveler
Posted 2 Dec 2024
Was there for my daughter sleep over everything was great ‼️
Comment from Hotel Management
2 Dec 2024 by GM, Hotel Management
Dear Lana, We're delighted to have provided you with a great experience during your stay. We're grateful that you chose our hotel for your daughter's sleepover and look forward to welcoming you back soon. Thank you for your positive review. Best, Kyle Morrison, GM
by A verified traveler
Posted 1 Dec 2024
The check in receptionist spoke her script so fast (with no one in line behind me) from habit so I had to get her to repeat herself on a few items. It came off as robotic, unwelcoming, and uncaring. There were ants in our room along with floor and furniture stains. The gym and breakfast were great.
Comment from Hotel Management
2 Dec 2024 by GM , Hotel Management
Dear Keri, Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner and for our cleanliness oversights. Ensuring guest satisfaction is our utmost priority, and we genuinely apologize for not exceeding your expectations. Your feedback is invaluable, and we are sincerely grateful for your time in sharing your review with us. Sincerely, Kyle Morrison, GM
