Ratings based on 420 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
It met expectations in a good way with 2 minor exceptions:
1. minor smell of mildew in bathroom
2. no automatic maid service...this really annoys me...they save huge money on less cleaning staff and keep the profit.
Comment from Hotel Management
25 Nov 2024 by Mary S., Hotel Management
Thank you for staying with us! We are happy to hear that we met your expectation but want to apologize for the mildew smell that you experienced in your room.We will notify maintenance and see that the issue is taken care of. As far as the housekeeping service, we offer housekeeping every day to those who request it so it is available. Some people prefer for the maids not to enter their room so to keep from any confusion or unwanted entry we ask that you request service because sometimes the door privacy signs fall off doors due to the wind since we are an outdoor hotel. We hope that the next time you're in Columbia that you will stay with us again! We hope you have a great day!
by A verified traveler
Posted 11 Oct 2024
Nice
Comment from Hotel Management
18 Oct 2024 by Mary S., Hotel Management
Thank you for staying with us! We hope to see you again!
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Mary S., Hotel Management
Thank you for staying with us! We are glad you enjoyed your stay and we look forward to seeing you again!
by A verified traveler
Posted 28 Sep 2024
The staff is fantastic
Comment from Hotel Management
28 Sep 2024 by Mary S., Hotel Management
Thank you for staying with us! We will be sure to share your comments with our team! We hope to see you again!
by A verified traveler
Posted 22 Sep 2024
The hotel room was dirty, a dirty rag was left on the sink, it smelled like smoke, there was no shampoo or soap for the shower, bathroom was extremely small, the ceiling fan was noisy with paint falling from the ceiling, bugs were in the towels/room and the floors were gross. Wouldn't recommend this place!!!!
Comment from Hotel Management
23 Sep 2024 by Mary S., Hotel Management
On behalf of the team I would like to apologize for not exceeding your expectations! We will talk to housekeeping about the problems you experienced in your room to prevent future occurrences. We will also notify maintenance and have them check for any pest issues in your room to make sure it's handled immediately. We are still in the process of upgrading our rooms to give our guests a better experience and we hope that in the future you will give us another chance!
by A verified traveler from Simpsonville
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Mary S., Hotel Management
Thank for staying with us! We hope to see you again in the future!
by A verified traveler
Posted 21 Sep 2024
Staff was great but we found roaches in our room. Breakfast was terrible and the roof was being redone so the pool was closed. It looks like the rooms have been redone lately so maybe the property will be better in the future
Comment from Hotel Management
23 Sep 2024 by Mary S., Hotel Management
On behalf of the team I would like to apologize for not exceeding your expectations! Our roof work is now completed and we will notify maintenance of the pest issue in your room to make sure its handled immediately. We are still in the process of upgrading our rooms to give our guests a better experience and we hope that in the future you will give us another chance!
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 17 Sep 2024
The hotel is undergoing beautiful renovations and I must mention the beds are very nice! The staff, especially the manager goes above and beyond their responsibilities to ensure you’re having a great experience.
by A verified traveler
Posted 9 Sep 2024
This is a convenient place to stay for Lindsey Wilson students.
Comment from Hotel Management
9 Sep 2024 by Mary S., Hotel Management
Thank you for staying with us! We are happy to hear that you enjoyed your stay and we look forward to seeing you again on your next visit to the college!
