Ratings based on 983 Verified Reviews
3.1 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Pool closed hot tub closed no breakfast
Comment from Hotel Management
1 Jan 2025 by CC - Guest Relations Manager, Hotel Management
Hi Jessica! We sincerely apologize for the inconvenience you experienced during your stay. We understand how disappointing it can be when amenities are unavailable. Your feedback is valuable, and we will work to ensure that future guests are informed of any changes in services beforehand. We hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 9 Dec 2024
No towels were in room and air conditioner was broken. When checking in another guest also complained about his air conditioner not working. Shower curtain wouldn’t close properly so water got all over the floor.
Comment from Hotel Management
9 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tiffany! Thank you for sharing your concerns with us. We sincerely apologize for the inconveniences you experienced during your stay, including the missing towels, malfunctioning air conditioner, and issues with the shower curtain. These are not the standards we aim to uphold, and we regret that they impacted your experience.Your feedback has been shared with our maintenance and housekeeping teams to address these issues promptly. We hope you’ll consider giving us another chance to provide the quality stay you deserve.
by A verified traveler
Posted 9 Dec 2024
I liked the spaciousness of the property. What I did not like was that it could be a bit cleaner
Comment from Hotel Management
9 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Felipe! Thank you for your feedback. We're glad you appreciated the spaciousness of our property, as we strive to provide a comfortable and open environment for our guests. We apologize for not meeting your expectations regarding cleanliness. Your comments will be shared with our housekeeping team to ensure improvements are made. We hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
9 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Daniel! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.
by A verified traveler
Posted 3 Dec 2024
Hot tub was not working. Unfortunately it was one of the main reasons I chose that hotel. Garbage can was filled in the bathroom with who knows what. Coffee maker still had old coffee grounds in it. Blow dryer was missing half of it s protective casing. Heating vent was off the wall leaving a big hole in which it appeared black mold was surrounding it. I left a very special shirt behind in a drawer and was told that it was not ever found. I know for sure that I left it in the drawer which means there is also some dishonesty that has occurred. When wanting to check out a day early due to the fact that the hot tub was not working and that being one of the main reasons I chose this hotel I was told that the hotel could not reimburse my money. I had to go through Expedia. Which seems to be the only way to book hotels nowadays is going through the third party. Fortunately, I was able to get refunded for the day that the hotel charged me for before even staying however the inconvenience of having to deal with a third party made it a little bit more stressful.
Comment from Hotel Management
4 Dec 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tina! Thank you for sharing your detailed feedback. We sincerely apologize for the multiple issues you encountered during your stay, from the malfunctioning hot tub to the room's cleanliness and maintenance concerns. These issues fall far below the standard we strive to maintain, and we will immediately address them with our housekeeping and maintenance teams to ensure they are resolved. We also take the situation regarding your lost item very seriously and will review our lost-and-found procedures to prevent such occurrences in the future. Regarding the third-party booking challenges, we understand how frustrating it can be to manage such situations, and we regret the inconvenience caused. Your concerns will be shared with the team to improve both our processes and the guest experience moving forward. We appreciate your feedback and hope we can regain your trust in the future.
by A verified traveler
Posted 25 Nov 2024
I like I was able to have breakfast and they have an indoor pool.
Comment from Hotel Management
26 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Maurice! Thank you for your wonderful feedback! We’re pleased to hear that you enjoyed our breakfast offerings and the convenience of our indoor pool. It’s great to know that these amenities enhanced your stay. We look forward to welcoming you back for another enjoyable visit. If there’s anything we can assist with to make your next stay even better, feel free to let us know. Safe travels!
by A verified traveler
Posted 24 Nov 2024
The first toom had plaster falling/peeling off the ceiling, dirty carpets, dirty walls , SMOKE DETECTOR HAD A PLASTIC BAG AROUND IT.
2nd room.was better but carpet was nasty for a Country Inn. At least it uses to be.
Staff was.ok.
The room on Expedia for 100.00
I guess you get what you pay for.
Comment from Hotel Management
25 Nov 2024 by CC - Guest Relations Manager, Hotel Management
HI Craig! Thank you for your feedback. We sincerely apologize for the condition of the first room, particularly the safety concern with the smoke detector and cleanliness issues. This is not the standard we strive to uphold, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We’re glad the second room was an improvement but regret it still fell short of your expectations. We appreciate your comments and will continue working to enhance the quality of our rooms and facilities to better align with the expectations of all our guests.
by A verified traveler
Posted 16 Nov 2024
Nice
Comment from Hotel Management
19 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Samyrah! Thank you for your kind review! We're glad you had a pleasant stay and hope to welcome you back soon.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Braxton! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 9 Nov 2024
DISGUSTING! We checked-in and right back out. Got a refund and found another hotel. Soiled carpet, smelled like cat urine. Pubic hairs. Evidence of bed bugs. Peeling pant. Dented floor boards.
Comment from Hotel Management
10 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mary Elizabeth! We are genuinely sorry to hear about the issues you experienced upon arrival and regret that the condition of the room fell so far short of expectations. Maintaining a clean, fresh, and welcoming environment is essential, and it is disheartening to learn that this standard was not met during your visit. Thank you for bringing these details to our attention. Your feedback is invaluable in helping us address and prevent such issues, and we are committed to making necessary improvements. We hope to have the opportunity to provide you with a better experience in the future.
