Ratings based on 982 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Emanuel, We're sorry to hear that your experience fell short of expectations. If you would like to share more details about your stay, please don't hesitate to contact us so we can address any concerns.
by A verified traveler
Posted 18 Nov 2024
Could not accommodate our original room. Facility smelled of weed. Lots of drug activity and sketchy people. Was given a sheet, one pillow, and a stiff blanket for the pullout couch. They were out of pillows.
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Kelley, We are sorry to hear about your experience. It's important to us that all guests feel comfortable and safe during their stay. We encourage guests to report any concerns to our management team for prompt resolution. Thank you for sharing your feedback with us.
by A verified traveler
Posted 30 Oct 2024
terrible
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Panpan,We're disappointed to hear about your experience. We value all feedback and will share your comments with our team for review and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 28 Oct 2024
Nice size rooms, convenient location, good breakfast
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello Ophila,We are delighted to hear that you found our rooms spacious, enjoyed our convenient location, and appreciated our breakfast offerings. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 27 Oct 2024
The room attendees did not and does not clean properly i could tell by the dust line on the pillow. Also the bed bugs made it worst.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Antwaun, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Danilo,We are delighted to hear that you had a wonderful stay with us! Should you wish to share more about your experience, please feel free to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 Oct 2024
No electricity in the room and it was smell very bad
Comment from Hotel Management
21 Oct 2024 by Manager, Hotel Management
Hello Saeed, We apologize for any inconvenience you experienced during your stay. Your feedback is important to us, and we will address these issues with our team to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.
by A verified traveler
Price gouging
Posted 5 Oct 2024 on HotelsFeel like price was ridiculous and we were charged price because of hotel took advantage of people with no power and water needing a place to stay. Hotel wasn’t nice enough or updated enough for high Sunday night stay
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Hello Angela,We appreciate your feedback and regret to hear that the pricing did not meet your expectations. Our rates are based on various factors, and we aim to provide a comfortable stay regardless of external circumstances. We continually strive to enhance our facilities to ensure a positive experience for all guests. Thank you for sharing your thoughts.
by A verified traveler
Posted 1 Oct 2024
Clean!
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello Keyonia,We are pleased to hear that you found our hotel to be clean. Our housekeeping team works hard to maintain high standards of cleanliness for all our guests to enjoy a comfortable stay. If you have any further feedback, feel free to reach out to our management team directly.
by A verified traveler
Posted 1 Oct 2024
Very clean, spacious room!
Comment from Hotel Management
3 Oct 2024 by Manager, Hotel Management
Hello Keyonia,We appreciate your positive feedback on the cleanliness and size of our rooms. It's great to hear you enjoyed your stay with us. Your satisfaction is important to us, and we strive to provide a comfortable experience for all our guests.
