Ratings based on 980 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for sharing your feedback!We truly appreciate you taking the time to let us know about your experience. Your input is invaluable as it helps us continue to provide the best service possible.We hope to have the pleasure of welcoming you back in the future and making your next stay even more enjoyable.thank you for choosing us!
by A verified traveler
Posted 15 Dec 2024
The pool was not heated and did not look clean.
Comment from Hotel Management
16 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback.We sincerely apologize that we did not meet your expectations during your stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we fell short in this instance.Please know that we take your comments seriously and will address this matter with our team to ensure improvements are made.We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.
by A verified traveler
Posted 5 Dec 2024
Cozy
Comment from Hotel Management
6 Dec 2024 by Tim, Hotel Management
Thanks for your kind and lovely words, Ashley ! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim
by A verified traveler
Posted 3 Dec 2024
Very disappointed in the stay, Huge blood stain on comforter. Only had two towels and they gave no wash cloths or hand towels. Very quiet area and nice property but Room Bad
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
We are truly sorry that your recent stay did not meet your expectations. Providing a comfortable and seamless experience is very important to us, and we apologize that we fell short during your visit. Your feedback is valuable, and we are committed to addressing the concerns raised to improve our services. Thank you for sharing your thoughts, and we hope to have the opportunity to welcome you back for a better experience in the future.
by A verified traveler
Posted 3 Dec 2024
Affordable place to stay and clean as well. However, a drunk man was yelling, crying, and tried to open my door one night. When I made the front desk aware I was told that someone is going to be sent up to give him a warning and there's no issue. That made me feel uneasy because it was very much an issue and I felt scared and had trouble sleeping that night.
Comment from Hotel Management
3 Dec 2024 by General Manager, Hotel Management
Thank you for sharing your experience with us. We sincerely apologize for the discomfort. Guest safety and security are our top priorities. Once we were made aware of the issue, our team acted promptly to address the matter and ensure the situation was resolved. We hope you’ll consider staying with us again so we can provide you with a more comfortable and secure experience.
by A verified traveler from Philadelphia
Posted 1 Dec 2024
The rooms were spacious, comfortable and clean. Beds and pillows top notch! Just sorry that the pool and jacuzzi were not working.
Comment from Hotel Management
2 Dec 2024 by Barbara, Hotel Management
Hi, Christine ! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
by A verified traveler
Posted 30 Nov 2024
Monica was amazing! She was so nice and always with a smile! Pool wasn’t heated nor was the pool room. Jacuzzi wasn’t working. The plumbing wasn’t working correctly in our room. The chair had a 6in nail sticking out of it which my daughter scraped herself on. Overall it was a nightmare.
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay. Your experience is very important to us, and we are committed to making improvements to ensure a better experience for all our guests. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
28 Nov 2024 by General Manager, Hotel Management
Thank you for sharing your feedback. We value your input and strive to improve every guest's experience. If there’s anything specific we can do to enhance your stay in the future, please let us know. We hope to welcome you back and provide an even better experience next time.
by A verified traveler
Posted 25 Nov 2024
Breakfast was included, convenient parking. Looked forward to the pool and hot tub. Pool was indoors and NOT HEATED AND HOT TUB WAS AND HAD NOT BEEN working
Comment from Hotel Management
26 Nov 2024 by Joey, Hotel Management
Hi, Doreen! Thanks for reaching out to us, we do regret the inconvenience caused. We will surely pass this feedback to the hotel to make sure your next experience is nothing less than amazing. Have a great day ahead :) Regards, Joey
by A verified traveler
Posted 25 Nov 2024
Many people’s running on the hallways and so much cigars odors.
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Thank you for your feedback. We apologize for the disturbance caused. we're committed to ensuring a more comfortable and pleasant experience for our guests. Your comments will be shared with our team so we can address these issues promptly. Thank you for bringing this to our attention.
