Ratings based on 709 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Great experience
Comment from Hotel Management
5 Nov 2024 by GM, Hotel Management
Dear catherina, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Angie Mareus, GM
by A verified traveler from Homestead
Posted 25 Oct 2024
I would like to thank Kendall. He was very patient & courteous. He greet us with a smile. I had called inquiring about a reservation & upon arrival he recognized me. The price was very reasonable. It was my first time at aloft hotels and I wasn’t disappointed.
Comment from Hotel Management
25 Oct 2024 by GM, Hotel Management
Dear Wendoly, Thank you for taking the time to reflect so kindly on your experience and for praising our dedicated associate, Kendall. We're pleased you were so satisfied with the service provided. We look forward to welcoming you back again soon for another great visit. Best, Angie Mareus, GM
by A verified traveler
Posted 11 Oct 2024
I loved the whole experience. I’ll be back!
Comment from Hotel Management
12 Oct 2024 by GM, Hotel Management
Dear DaMaya, We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch. Thank you for staying with us, and we look forward to your return. Best, Angie Mareus, GM
by A verified traveler
Posted 23 Sep 2024
Hotel and room are spacious and pretty. The bed is also very comfortable.
The shower head was not working properly and it was very obvious that the room wasn't cleaned thoroughly because I could see dirt in the corners of the room and bathroom.
At check in, the front office agent didn't even tell me about the hotel or entities.
Just, here are your keys. Really unprofessional and not assistive at all.
Comment from Hotel Management
24 Sep 2024 by GM, Hotel Management
Dear Tamara, We always strive to leave a lasting impression, so I apologize for your experience with us being just okay. However, your feedback is highly appreciated as it helps us identify our strengths and weaknesses and improve our services. Thank you for taking the time to share your review with us. Sincerely, Angie Mareus, GM
by A verified traveler
Posted 8 Sep 2024
Plenty to do at this place!
Comment from Hotel Management
9 Sep 2024 by GM, Hotel Management
Dear Norweena, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Angie Mareus, GM
by A verified traveler
Posted 5 Sep 2024
Comment from Hotel Management
6 Sep 2024 by GM, Hotel Management
Dear Shurmon, Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Angie Mareus, GM
by A verified traveler
Posted 3 Sep 2024
They staff was very rude
Comment from Hotel Management
3 Sep 2024 by GM, Hotel Management
Dear Josh, We regret that your experience did not meet our usual standards of hospitality. Your feedback is valued and will be thoroughly reviewed by our team. We thank you for sharing your thoughts, and we hope to have the opportunity to exceed your expectations during your next visit. Sincerely, Angie Mareus, GM
by A verified traveler
Very nice!
Posted 8 Aug 2024 on HotelsGreat overall experience with my stay & the staff! Clean & comfortable, also up to date! Would recommend you book!
Comment from Hotel Management
9 Aug 2024 by GM, Hotel Management
Dear Lauree, Thank you sincerely for sharing your impeccable experience at our hotel. We are delighted to hear that we exceeded your expectations and look forward to welcoming you back soon. Best, Angie Mareus, GM
by A verified traveler
Posted 5 Aug 2024
All good
Comment from Hotel Management
7 Aug 2024 by GM, Hotel Management
Dear Laxmideepak, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Angie Mareus, GM
by A verified traveler
Posted 4 Aug 2024
Great staff once I arrived. I did however call the day before checking In to Cofirm everything was OK. It was Friday evening when I called, it took multiple calls before someone answered, and then I got an answer and simply asked if they could Confirm.. Confirmed and then simply hung up on me. She was quite rude honestly, for no reason whatsoever.
The room I was assigned was on the main level. The AC was on a strange auto cycle where the temp would never really get cold cold, but would cycle often, which was very inconvenient for sleep. The curtains let a ton of light in through the top side, the street light. Walls were super thin. People talking from the next room I've until odd hours of the morning, same group was out in the hallway, back and forth, conversing... And not being quiet. Around 11-2 am. This is something that a night staff member should have noticed.. This was on the main floor. Checkin /checkout was simple. To go coffee was great, Laura at the front desk was extremely pleasant. Location was convenient for the event I was in town for.
Honestly just expected a little more from an Aloft property. Water pressure was dope
Comment from Hotel Management
5 Aug 2024 by GM, Hotel Management
Dear Jose, We aim to impress you, so I'm sorry that your visit was just okay. I regret any lapses in service and that inconsiderate guests interrupted your comfort. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. We hope to host you again for a flawless experience. Sincerely, Angie Mareus, GM
