Ratings based on 932 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
My opinion of the property is not worth much as my stay was during a snow storm. I liked it very much!
Comment from Hotel Management
12 Nov 2024 by Guest Relations, Hotel Management
Dear Mark,Thank you for sharing your recent experience at Sonesta ES Suites Colorado Springs! We're thrilled to hear that you enjoyed your stay, even with the snowstorm. We hope to welcome you back under better weather conditions for an even more enjoyable experience.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by General Manager, Hotel Management
We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city!
by A verified traveler
Posted 13 Oct 2024
Apparently the people in the room above us NEVER slept and constantly walked back and forth and moved stuff around. Bad night for us trying to sleep!
Comment from Hotel Management
15 Oct 2024 by Guest Relations, Hotel Management
Dear Mary,We appreciate you reaching out to share your experience with us. We regret to hear of any noise disturbance you encountered from a room above and that this negatively impacted your stay. We encourage our guests to reach out to our front desk team with any such concerns so we can find a solution and ensure you have a comfortable night's sleep. Thank you for your valuable feedback, and we hope to have the opportunity to provide a better stay the next time you're in the area.
by A verified traveler
Posted 11 Oct 2024
Seems like they’re doing renovations. Our room was old/outdated. I’m sure it’ll be better when renovated.
Comment from Hotel Management
15 Oct 2024 by Guest Relations, Hotel Management
Dear Stephen,Thank you for your feedback. We're happy to see much of your stay was pleasant, and we appreciate your feedback about the age of the rooms. The next time you're in the area, please come see us again.
by A verified traveler
Posted 27 Sep 2024
It was nice place but I think everyone there has a loud vehicle all night long
Comment from Hotel Management
28 Sep 2024 by Customer Service, Hotel Management
Sam, thank you for staying with us at Sonesta ES Suites Colorado Springs. It's reassuring to know you found the place nice overall. We understand that every guest has different sensitivities to noise, and we appreciate your feedback. We look forward to hosting you again.
by A verified traveler from Spring Valley
Posted 26 Sep 2024
We wanted to check in a bit early (1 hour early) and was met with a "Early Checkin-in Fee" of $15.00.
Comment from Hotel Management
28 Sep 2024 by Customer Service, Hotel Management
Victoria, thank you for sharing your feedback. It's common for hotels to have early check-in fees as it helps prepare rooms for arriving guests. Your comments are appreciated as they help us evaluate this practice.
by A verified traveler
Posted 25 Sep 2024
Bed was soft. Noise from the traffic was a bit loud, but I always bring ear plugs when I stay in unfamiliar locations. AC outlets were a little loose and don’t allow solid contact for phone chargers. Clean 80’s decor but are upgrading. Huge bathroom.
Comment from Hotel Management
26 Sep 2024 by Customer Service, Hotel Management
Eric, thank you for staying with us at Sonesta ES Suites Colorado Springs. The team is pleased to hear you had a comfortable stay. Your feedback regarding a few details in the room is appreciated. We're glad you found the decor clean and enjoyed the spacious bathroom. We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Customer Service, Hotel Management
Thank you for sharing your feedback, Deanna.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.
by A verified traveler
Posted 14 Sep 2024
Rooms are clean and comfortable but dated
Comment from Hotel Management
15 Sep 2024 by Customer Service, Hotel Management
Darren, thank you for staying with us at Sonesta ES Suites Colorado Springs. It's great to know you found the rooms clean and comfortable. We appreciate your feedback and continually strive to improve our guest experience. We're looking forward to your next visit.
by A verified traveler
Posted 10 Sep 2024
Great place
Comment from Hotel Management
12 Sep 2024 by Customer Service, Hotel Management
Sandra, it's wonderful to hear you had a great time at Sonesta ES Suites Colorado Springs. We're thrilled you enjoyed your stay and look forward to welcoming you back in the future.
