Ratings based on 292 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
I thought the place could use an updated sofa. Everything else was great. Customer service 10!
Comment from Hotel Management
4 Oct 2024 by Customer Service, Hotel Management
Noreen, thank you for staying with us at Residence Inn by Marriott Colorado Springs South. We're delighted you found our customer service exceptional. We appreciate your feedback and look forward to welcoming you back for another excellent stay.
by A verified traveler
Posted 15 Sep 2024
This is an older property but the rates are very reasonable. You get a lot for your money at this hotel. Small breakfast in the morning was nice. Nice big seating area by lobby is very nice as well. I needed a late check out as I had a flight to catch in the afternoon and the front desk personnel working the early morning shift took care of us which was great.
Comment from Hotel Management
17 Sep 2024 by Customer Service, Hotel Management
Ken, it’s wonderful to hear you had a great time at Residence Inn by Marriott Colorado Springs South. The team is delighted they could assist with your late check-out request. We're looking forward to your next visit.
by A verified traveler
Posted 3 Sep 2024
They cancel my reservation same day ,I make my reservation with out notice. I arrive to the property i don't have a room to stay bout my credit card have a charge for.1,053.68
Comment from Hotel Management
4 Sep 2024 by Residence Inn, Hotel Management
The reservation was made for the 29th of August. The guest did not show up on the 29th. Therefore the reservation was cancelled due to a no-show. There was no communication about the reservation until the next day on the 30th when the guest showed up. The guest was told the reservation was canceled on the 30th because it was for the previous day when she was at the front desk on the 30th.
by A verified traveler
Posted 8 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Customer Service, Hotel Management
Thank you for choosing Residence Inn by Marriott Colorado Springs South. We're glad you enjoyed your stay and appreciate your feedback. We look forward to welcoming you back.
by A verified traveler
Posted 29 Jul 2024
I would highly recommend this hotel. The area is great, close to dining, shopping and also the highway if needed; however, it is very quiet. The suites are spacious, very clean, they have a small kitchen, dining and sitting area. They also provide a large desk to work with a fast internet. I would definitely stay at this hotel the next time I'm in Colorado Springs.
Comment from Hotel Management
31 Jul 2024 by Customer Service, Hotel Management
Alejandra, thank you for staying with us at Residence Inn by Marriott Colorado Springs South. We're delighted you loved the location, spacious suites, and the amenities provided. It's wonderful to hear you had such a positive experience, and we look forward to welcoming you back on your next visit to Colorado Springs.
by A verified traveler
Posted 22 Jul 2024
My family and I had a great stay, service was great. The place was clean, the pool was great.
Comment from Hotel Management
23 Jul 2024 by Customer Service, Hotel Management
Phumla,We’re delighted you loved your experience at Residence Inn by Marriott Colorado Springs South. It's fantastic to hear that your family enjoyed the service and the pool. Thank you for your kind words about the cleanliness as well. We're looking forward to welcoming you back!
by A verified traveler
Posted 14 Jul 2024
All good
Comment from Hotel Management
16 Jul 2024 by Customer Service, Hotel Management
Soundarya, thank you for your positive feedback on Residence Inn by Marriott Colorado Springs South. We're pleased to hear everything met your expectations. We're looking forward to welcoming you back.
by A verified traveler
Posted 8 Jul 2024
All good service
Comment from Hotel Management
22 Jul 2024 by Customer Service, Hotel Management
Alain,Thank you for the great feedback! The team at Residence Inn by Marriott Colorado Springs South is delighted you had a wonderful experience. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 23 Jun 2024 on Hotels
The hotel was amazing besides a group of men trying to get free upgrades even though the rooms they wanted was full and they just wouldn’t leave the staff alone about it
Comment from Hotel Management
24 Jun 2024 by Customer Service, Hotel Management
Anonymous, thank you for sharing your experience at the Residence Inn by Marriott Colorado Springs South. It is wonderful to hear that you found the hotel to be amazing. The team appreciates your understanding regarding the situation you mentioned and is always committed to providing a pleasant stay for all guests. We hope to welcome you back soon!
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Customer Service, Hotel Management
Barbara, thank you for your positive rating of Residence Inn by Marriott Colorado Springs South. The team members are delighted to see you enjoyed your stay. We look forward to welcoming you back on your next visit to Colorado Springs!
