Ratings based on 40 Verified Reviews
3.5 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2019 on Ebookers
Very disappointing property .My booking said triple room only got room with one double bed .Bed was awful wooden slats covered over by dirty mdf boards and then a lumpy mattress thrown on top and one awful pillow each . You couldn’t close the curtains because the poles kept falling down on your head .The shower was a very dangerous poor saniflow system that didn’t work and the toilet didn’t flush .We had to ask everyday if bedding or towels could be changed otherwise they were not done .The room had such badly installed electrics and pipework some still exposed . Hope I never have to stay anywhere like that again .
by A verified traveler from Cypress, CA
Posted 25 Oct 2019
Next to the beach. Easy check in and friendly staff. No AC tho... but I don’t think there is any on the island. No windows only nets to keep bugs out. Clean room and warm water.
by A verified traveler
Posted 29 Oct 2018 on Orbitz
Comment from Hotel Management
30 Oct 2018 by Rod, Hotel Management
Thanks!
Recommended
for Everyoneby A verified traveler from New Mexico USA
Cozy
Posted 7 Jul 2018It was great! Do not expect a 5 star resort. This is an authentic family own hostel in a great location. It was clean, and had a great common area. The owners were super friendly and made us feel welcome.
Comment from Hotel Management
22 Jul 2018 by Rod, Hotel Management
Thank you for your nice words.!
Best regards
Ros
by A verified traveler from Kent
Nice little hotel
Posted 27 Apr 2018 on HotelsI liked this place a lot and Sara was brilliant when i first arrived but she wS only there on the first day. My only complaint was the room wasn't cleaned during my stay and as you need to put the toilet paper in a bin its quite unpleasant. That's why i put a low score for cleanliness and service.
Comment from Hotel Management
1 May 2018 by Rodrigo, Hotel Management
Hi,
Thank you for you feedback, we will check with our housekeeper about the cleanliness in your room.
Do not hesitate to contact us if you return to Tortuguero in the future.
Best regards,
Rodrigo
by A verified traveler
Hard to give a review as overbooked
Posted 11 Mar 2018We got to the hotel after travelling for hours and they did not have a room available for us. We had booked in Nov 2017. However, the person was very sorry about it and found us a room at another hotel and offered to pay for one night. It worked out better for us, however it was frustrating after travelling all day.
Comment from Hotel Management
12 Apr 2018 by Rodrigo, Hotel Management
Hi,
Thanks for give us your feedback, if you come back to Tortuguero please let us know and it will be a pleasure to host you.
Best regards,
Rodrigo
by Janet from Iom
So helpful
Posted 20 Dec 2015 on HotelsJuan couldn't have been more helpful and even helped to call the airline about my lost luggage. He even came with me to collect it from the harbour and carried it back for me.
It was really humid while we were there and the rooms only had a fan so it was very hot in the room (day and night). Shame the property isn't on the sea front to get some breeze.
Recommended
for Everyoneby A verified traveler from Houston
Nice hotel family friendly
Posted 19 Aug 2015The hotel does not have air-conditioning but they do having fans in room. Breakfast is a little lean only bread and fruit.... Hotel staff is excellent real family feel..Near beach and park..
Recommended
for Everyoneby A verified traveler from costa rica
really like the ocean so close by!
Posted 17 Mar 2015
Pros: near the ocean, and near some good restaurants. you can hear the roar of the ocean at night and it was really cranking hard and eroding a lot of the
Cons: grounds need to be made so not so much sand is tracked into the rooms. i think the inside rooms were a little cooler rather than #1, so pick one of
Location: two discos, a wonderful national park with lots of monkeys. frog hunting for their red eyes at night. we saw a bunch of turtle eggs on the beach whi
it was nice that roberto greeted us from the public ferry dock and showed us around town. he was helpful with the guided tours information, and we were able to use the kitchen to cook our own food, so that was a bonus! the propritor was very sick and had sick baby, so we felt bad for her, but she seemed as cheerful as could be under the circumstances. we wish that there were little carpets for the floor by our bed because the sand was hard to control and thee needs to be some kind of ground cover or maybe buckets of water to rinse your feet before you track in into your room. we rented a kayak and took the tour ourself and we saw some really amazing things, like tons of birds, monkeys, and blue morpho butterflies. you have to get up early to get your tickets at 5;30 am. or you will need to go at a later time during the day, as they only allow 14 kayaks in every 3 hours to the national park. being there early you get so see more animals hunting and the howler monkeys are so loud!
by A verified traveler
Posted 25 Oct 2021 on Hotels
