Ratings based on 987 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Nov 2024
We enjoyed our stay immensely at this property. The staff and all that work there, whether it was in the stores, restaurants, house keeping, front desk, the bellmen ... you name it, were ALL very accomodating, knowledgeable and kind. This is a great place to stay while enjoying the lovely sites and history there. Everyone worked as a team .... this resort has a great bench of folks coming together each day to make our stay the best. Indulge yourself!!!
Comment from Hotel Management
30 Nov 2024 by Front Office Manager, Hotel Management
We're delighted to hear you enjoyed your stay. Thank you for sharing your feedback, we hope to see you again soon!
by A verified traveler
Posted 27 Nov 2024
Location
Comment from Hotel Management
27 Nov 2024 by Front Office Manager, Hotel Management
We're delighted to hear you enjoyed your stay. Thank you for sharing your feedback, we hope to see you again soon!
by A verified traveler
Posted 24 Nov 2024
Leaving
Comment from Hotel Management
25 Nov 2024 by Front Office Manager, Hotel Management
We apologize that we did not meet your expectations during your stay. We will use your score to improve ourselves in all aspects.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Front Office Manager, Hotel Management
We're delighted to hear you enjoyed your stay. Thank you for sharing your feedback, we hope to see you again soon!
by A verified traveler
Posted 16 Nov 2024
Great location to explore Williamsburg.
Comment from Hotel Management
16 Nov 2024 by Front Office Manager, Hotel Management
We're delighted to hear you enjoyed your stay. Thank you for sharing your feedback, we hope to see you again soon!
by A verified traveler
Posted 28 Oct 2024
We had an overall great stay. We have stayed at the lodge several times and its always excellent. I would like to point out our room 4313 was very loud. The wood floors creaked very loudly; worst was the guest above us. I could tell they weren't doing anything out of the ordinary, but we could hear every step every text message. I'm not sure how you fix this, but I could never stay under another room again on our next stay.
Comment from Hotel Management
31 Oct 2024 by Front Office Manager, Hotel Management
Thank you for your detailed & constructive feedback. We will share your comments with the appropriate staff members.
by A verified traveler
Posted 21 Oct 2024
I felt it was way overpriced for the room we were given. The room was not very clean. Which is my number one concern.
Comment from Hotel Management
23 Oct 2024 by Front Office Manager, Hotel Management
Thank you for your detailed & constructive feedback. We will share your comments with the appropriate staff members.
by A verified traveler
Posted 21 Oct 2024
I highly recommend it. It was a great location, a beautiful property with a little cleanliness and maintenance need, but outside of that it was fantastic. I do think the parking shouldn't be charged for 'cause the room's cost enough
Comment from Hotel Management
23 Oct 2024 by Front Office Manager, Hotel Management
We're delighted to hear you enjoyed your stay. Thank you for sharing your feedback, we hope to see you again soon!
by A verified traveler from Philadelphia
Posted 17 Oct 2024
Perfect
Comment from Hotel Management
18 Oct 2024 by Front Office Manager, Hotel Management
We're delighted to hear you enjoyed your stay. Thank you for sharing your feedback, we hope to see you again soon!
by A verified traveler
Posted 17 Oct 2024
We could not have been more happy with this stay! The property was gorgeous and peaceful, and one of the best vacations we have ever had. We are already trying to plan another trip back!
Comment from Hotel Management
17 Oct 2024 by Front Office Manager, Hotel Management
We're delighted to hear you enjoyed your stay. Thank you for sharing your feedback, we hope to see you again soon!
