Ratings based on 245 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from WILLIAMSBURG
Posted 2 Jan 2025
Comment from Hotel Management
3 Jan 2025 by n\a, Hotel Management
Thanks for your wonderful review.
by A verified traveler
Posted 2 Jan 2025
On our anniversary it was a treat. We enjoyed the stay immensely. Customer care was the cornerstone of the service. Pleasantly impressed with the little details: welcome gifts, robes, newspaper and access to CW. Well done!
Comment from Hotel Management
3 Jan 2025 by n\a, Hotel Management
Thank you for the great feedback.Happy New Year to you and your family.
by A verified traveler
Posted 1 Jan 2025
Beautiful! Exceptional
Service!
Comment from Hotel Management
2 Jan 2025 by n\a, Hotel Management
Good evening,Good reviewThank you so much for taking the time to leave such a kind and thoughtful review. We're thrilled to hear that you had a great experience during your stay with us! Your feedback means a lot to our team and helps us continue to provide the best possible service.Happy New Year!
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
31 Dec 2024 by Patricia W, Hotel Management
I am so sorry that you had a negative experience with us. We hope that we have the opportunity to earn your business again.
by A verified traveler
Posted 30 Dec 2024
The jacuzzi part of the tub was not working, Called front desk and was giving instructions but to no help, sent a maintenance to look into it and i was told thay it was not working at all, that the room was just a model room. He said the front desk should know that. At least that was what the guy said. Not sure why the room was still opened for occupancy, jacuzzi not in use.
Comment from Hotel Management
30 Dec 2024 by Frances, Hotel Management
Thank you for your feedback. Please accept our apologies for the confusion about whether the jets in the tub worked or not. Our room aren't advertised as having jacuzzi tubs. The room that you were assigned to was a show room in the past that happened to have the jets. We do really apologize for the inconvenience.
by A verified traveler
Posted 28 Dec 2024
Lovely hotel however our VIP did not get us an upgrade and there were plenty of rooms available
Comment from Hotel Management
28 Dec 2024 by Patricia W, Hotel Management
Thank you for your response. We hope we can better serve you in the future.
by A verified traveler
Posted 24 Dec 2024
Great place. Hope to come back.
Comment from Hotel Management
25 Dec 2024 by Frances, Hotel Management
Thank you very much for your feedback. We're delighted to hear that you've had a wonderful time and do hope that you can visit again.
by A verified traveler from San Gabriel
Posted 21 Dec 2024
The hotel is absolutely beautiful. I would have given it a 5 rating across the board if it wasn't for one exception. When checking out, I encountered an uncomfortable interaction from one of three front desk employees. While waiting my turn to check out, I could over hear a delightful conversation two of your employees were having with a guest. They were offering their assistance in helping solve a minor dilemma. I gladly waited my turn, not a problem. I thought it was a nice gesture from the two of them. When she finally noticed I had been waiting, that cordial gesture seemed to disappear. There was no cordial greeting or the slightest hint of an apology for not noticing me, but a response of, You checking out, yes, I replied. Her response, From this hotel. Now, I consider myself a pretty easy going, a-don't-read-to-much-into-it, type of person, but I
found her tone somewhat demeaning, boardering insulting. I don't mean to rant, but It's truly unfortunate that it happened to be my last encounter with the wonderful staff at the Williamsburg Inn. It's important to remind your employee that every guest deserves to be greeted with a well mannered welcoming like, Hello, how can I be of service, type of attitude, no matter who. I also asked her about the additional resort fee. She replied "did you use the gym, or the valet parking". I stated, No. Well, there are other amenities that are included in the fee. I was ok with her explanations, but her condescending tone needs help.
Comment from Hotel Management
21 Dec 2024 by Frances, Hotel Management
Thank you very much for your feedback. Please accept out sincerest apologies for the undesirable interaction that you had with a staff member. It is our goal to deliver excellent customer service and we fell short on that. This will be addressed with management and other team members to ensure that it doesn't happen again.
by A verified traveler
Posted 17 Dec 2024
While we enjoyed our first visit very much I do not think we will return for another visit. It is very convenient to CW and the walkability factor was huge. We ate an OK meal at the terrace room but the wait staff was very good. When we compare this visit to other National Historic Landmark Hotels we felt this property was not up to par. Few amenities however our room was spacious and very comfortable.
Comment from Hotel Management
18 Dec 2024 by Patricia, Hotel Management
Katherine - We are sorry your stay was not up to par with other luxury historic properties. We are continually striving to improve service, food and our rooms. Thank you for your feedback.
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Patricia, Hotel Management
Thank you for staying at the Williamsburg Inn and we hope to have you as our guest again soon.
