Ratings based on 166 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Sep 2024
Beautiful and great view and location!
Comment from Hotel Management
27 Sep 2024 by Bernardo, Hotel Management
Thanks you so much for your review Christa! We'ra glad you enjoyed your stay! Hope you can visit us soon.
by A verified traveler
Posted 22 Sep 2024
Clean, safe, in the middle of best of Cozumel
Comment from Hotel Management
22 Sep 2024 by Hotel Puerto Libre , Hotel Management
Thank you Felix, we appreciate your feedback, your opinion is important to us. See you next time!
by A verified traveler
Posted 8 Aug 2024
I really wanted to like this place well enough to return, but they are losing it in the details. The good: it is lovely well-designed property overall. Very tasteful minimal decor in the lobby, atrium, and rooms. We stayed in one of the deluxe rooms with two balconies, and the view is everything— perhaps better than pictures. Our room was kept very clean overall except for problems with linens (see below). The rain shower is nice, and they have organic locally made shampoos and soap.
The bad: the number one thing that soured my experience was that the room was sweltering when we arrived (past a standard check in time). All you want after a long day of travel and a hot cab ride is the peace of your room, but we couldn’t be in there at all for the first few hours. I know an official answer might be that leaving the air off until you arrive is an eco thing, but it’s probably more of a cheap thing, and it’s just too hot for that. Plus this made us run the air nonstop the whole time, so…
Other things: the second biggest thing is that they have built a lovely bar and cafe, but it’s only open till 1pm. We would have given them so much money and enjoyed that convenience. The towels are rough and visibly shredded, and there were numerous spots on our sheets. We also had a night when the power went out and their generator does not power the air. This was miserable— probably just a limitation of the island, but have some fans dammit! Or offer to check us out immediately.
Comment from Hotel Management
8 Aug 2024 by Hotel Puerto Libre , Hotel Management
We appreciate your feedback as it is very important to us on how your experience was at the Hotel and we will take action. The power outage was external to the hotel as it was in the middle of the island and the power plant does not supply the air conditioners for electricity only.We hope you can come back again and change your mind.Regards!
by A verified traveler
Posted 7 Aug 2024
Nice Hotel, only down side no restaurant Mondays
Comment from Hotel Management
7 Aug 2024 by Bernardo, Hotel Management
Hi Juliana! Thanks for your review. Hope you'll come visit us again!
by A verified traveler
Posted 31 Jul 2024
The property was excellent, and the staff was exceptional. Its location right across from the beach offered beautiful views. Everything was wonderful except for the cleanliness of the sheets, which had noticeable stains.
Comment from Hotel Management
1 Aug 2024 by Hotel Puerto Libre , Hotel Management
Hello AshleyThank you so much for your review, we'll take your feedback into account to make your next visit more pleasant.
by A verified traveler
Posted 26 Jul 2024
Great staff, felt very welcomed thank you!
Comment from Hotel Management
27 Jul 2024 by Bernardo, Hotel Management
Hi Jose! Thank you very much for sharing your experience in Puerto Libre. We hope you come back soon!
by A verified traveler from Morgantown
Posted 20 Jul 2024
Great location for walking to shopping or restaurants. Catching a cab is easy, they’re driving by often. Very safe for walking at night. Hotel staff were very accommodating and all that we spoke to were bilingual or spoke enough English for us to communicate. The hotel was very clean and bonus, there was a coffee maker and they gave us coffee every day. The hotel property is non smoking however there are plenty of places across the street to smoke if necessary. We’d definitely come back.
Comment from Hotel Management
21 Jul 2024 by Hotel Puerto Libre , Hotel Management
Hello Terra, we appreciate your comment about your stay, for us your opinion is very important; we are glad that you had a good time and that the staff helped you with what you needed, we hope you can come back again to visit Cozumel and Hotel Puerto Libre.Best Regards!
by A verified traveler from Murfreesboro
Posted 19 Jul 2024
I've stayed here twice now, and will definitely be staying here again. It is the closest *nice* hotel to the downtown area and the price is reasonable for how clean and stylish the property is. Front desk is always staffed and ready to help. They have a laundry service with a quick turn around. The on-site restaurant has incredible breakfast. I've stayed at other resorts and hotels in Cozumel and I keep coming back to Hotel Puerto Libre.
Comment from Hotel Management
19 Jul 2024 by Bernardo , Hotel Management
We appreciate you sharing your experience Daniel! We look forward to seeing you on your next visit to Cozumel! Greetings
by A verified traveler
Posted 16 Jul 2024
Excellent!!
Comment from Hotel Management
16 Jul 2024 by Bernardo, Hotel Management
Thanks for your visit Phill! Hope you can visit us again soon!
by A verified traveler
Posted 7 Jul 2024
Comment from Hotel Management
8 Jul 2024 by Hotel Puerto Libre , Hotel Management
Thank you for staying at Hotel Puerto Libre, it was a pleasure to have you as a guest.Regards!
