Ratings based on 1,018 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Ground floor patio light lite up the room the whole night..no blackout blinds only pull down sun shades
by A verified traveler
Posted 21 Nov 2024
Staff was excellent. Service by the pool, the beachside restaurant, the availability of food by the pool area, the buffet, lobby bar and the rooftop bar were all excelent. Waliking distance anything that you could want to do.
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 19 Nov 2024
Ask to have our room temperature adjusted first day and never had it fix room 75 every day.
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 17 Nov 2024
Great staff great food
Comment from Hotel Management
19 Nov 2024 by Lic. Yadira Garcia Gerente General , Hotel Management
Dear mr Colten:On behalf of the Buenaventura Grand & Great Moments hotel, we are proud to know that we were able to meet all your expectations for a perfect vacation, in addition to feeling honored to have had the opportunity to be your resort on these vacations.We appreciate you giving us your positive comments about our facilities and staff.It is a real pleasure to hear that our efforts to faithfully represent the warmth and Mexican culture paid off and made your stay a memorable one. On the other hand, it will be a pleasure to share your warm words with our culinary team, we are sure that they will find great motivation in knowing that their diligent efforts to satisfy them paid off.We hope to become your favorite destination in Puerto Vallarta. Please, do not hesitate to contact us by this means when you decide to return; It will be a pleasure to assist you!Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments
by A verified traveler
Posted 17 Nov 2024
Great location. Friendly service. The food was decent, unremarkable.
Comment from Hotel Management
19 Nov 2024 by Lic. Yadira Garcia Gerente General , Hotel Management
Dear mr David:We are very happy and satisfied to have met your expectations and to see us favored with your 5-star evaluation. Please do not hesitate to visit us again to discover the different and new options that we constantly update both in the service of our restaurants and our exclusive beach access. It would also be an honor for us to receive you.For all of us who collaborate at the Hotel Buenaventura Grand and Great Moments, your evaluation is very valuable and they encourage us to continue serving you as you and your family deserve.Thank you.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Lic. Yadira Garcia Gerente General , Hotel Management
Dear mrs Joyce:We are extremely proud of your rating and such positive comments, as they encourage us to continue providing the best services with quality and warmth. Month it is a pleasure to read these opinions since for us and all our staff it is a great motivation. Please do not hesitate to contact us for your next visit to Puerto Vallarta, we will be very happy to have you back.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments
