Ratings based on 92 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
The property is mall and cozy but intimate. There is a pool in the courtyard, a few chairs. Staff is kind, food is tasty and nicely plated. Room are very spacious with a living room sort of but maintaining the property needs some work. Such as walls and floors, sofa and chairs in room needs refurbishing or replacing as such are ripped and stained and it takes away from the overall ambiance. Housekeeping also needs some work especially the morning housekeeping staff who did a really poor job cleaning our room. Stained sheets and covers were not replaced, empty tissue box left, mirror not cleaned and most importantly glasses and dishes not cleaned after our use. That left a really bad impression as after mentioning it to the evening manager he took prompt care of it. The evening housekeeper did a great job cleaning throughout and throughly. Thank you.
One thing I didn’t like though, some guests were smoking either in their room or in the tiny private courtyard i believe all rooms come with, but the smoke kept coming into our rooms. Not sure if
The hotel is a smoking hotel, but if i knew that i probably would not have stayed here because i am allergic to cigarette smoke.
Also, the floor in the great big shower-that the rooms cone with is super slippery and there are no plastic shower mats as we inquired about those, so they told us to just put a towel on the floor but that kind of felt strange even though we ended doing because you can really slip and fall otherwise.
by A verified traveler
Posted 19 Aug 2024
Saumya Silva made our stay very special . Like a brother to me . Beautiful
Hotel as well .
by A verified traveler from SEATTLE
Posted 7 Aug 2024
Uga Residence Colombo is an amazing facility. The staff made me feel so welcome and prepared a special birthday surprise as well. The hotel itself is very clean with some added toiletries that are a nice touch. If you are looking for a unique stay, I highly recommend it.
by A verified traveler
Posted 16 Jul 2024 on Hotels
by A verified traveler
Lovely oasis, with excellent service
Posted 31 May 2024 on HotelsAbsolutely gorgeous hotel, a lovely oasis in the middle of the city. Excellent service and the rooms are wonderful with really comfortable beds. Great breakfast and amazing atmosphere. Will definitely return to Uga Residence!
by A verified traveler
Posted 19 May 2024 on Hotels
Comment from Hotel Management
29 May 2024 by Uga Escapes Management, Hotel Management
Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. While we always aim to provide exceptional experiences for our guests, it saddens us to learn that the stay did not meet your expectations. We truly value your feedback. Even though specific details weren't provided, as part of our commitment to excellence, we have proactively traced back your reservation to thoroughly investigate any issues you may have encountered during your stay.We sincerely apologize for any inconvenience caused by the reported issues. We have taken immediate action to rectify these issues and prevent recurrence in the future. We appreciate your insights and will review them with our team to ensure that we continue to meet the expectations of our discerning guests. We understand your disappointment and assure you that we are committed to addressing your concerns and providing you with a memorable stay. Our team will be delighted to assist you with any additional requests or accommodations to ensure your utmost comfort and satisfaction.We look forward to welcoming you back for an enhanced experience that truly reflects the luxury and excellence synonymous with our establishment.Warm regards,
by A verified traveler
Posted 15 May 2024
An 5 star and private boutique hotel. There are only 11 suite rooms therefore guests that stay here value the privacy and exclusivity of the property. Shouldn’t allow corporate function or event to be held in the small property. Event held during my stay had occupied the swimming pool, courtyard, restaurant and lobby. All these are within a few hundred feet from the rooms.
Comment from Hotel Management
17 May 2024 by Uga Escapes Management, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We truly value each guest's experience and strive to ensure that every stay at our boutique hotel exceeds expectations.We sincerely apologize for any inconvenience caused by the corporate event that took place during your stay. We understand the importance of privacy and exclusivity to our guests, especially in a setting as intimate as ours. Your concerns regarding the utilization of our facilities for events have been duly noted.We regret any disruption the event may have caused to your stay. As a boutique property, we take great care in balancing the needs of our guests with the requirements of any events hosted on-site. While we typically require full property buyout for corporate functions that extend beyond the use of one singular space, we found ourselves in a unique situation due to unforeseen weather conditions and last-minute adjustments requested by the organizers.Please rest assured that we have taken your feedback to heart and will review our policies and procedures to ensure that similar situations are handled more effectively in the future. Your comfort and satisfaction are paramount to us, and we are committed to continually improving our services.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that our guests have come to expect from us.Warm regards,
by A verified traveler
WoW
Posted 20 Mar 2024 on HotelsWonderful hotel and wonderful stuff.
Can’t find a single con.
Only good things to say about this place.
by A verified traveler
Uga Residences - A fanciful home away from home!
Posted 23 Dec 2021 on HotelsThe staff at Uga were amazing, and the room size and comfort is simply outstanding. To top it all off, each meal there is a culinary delight, from a simple croissant, to the amazing steaks for dinner.
truly one of the best properties i have stayed at.
by A verified traveler
Posted 5 Feb 2020
A very comfortable oasis in the middle of Colombo. The beautiful pool only has 4 sunbeds round it, but while we were there this was never a problem. As is customary in Sri Lanka the service is glacially slow in the bar and restaurant. The restaurants in Park Street Mews next door are worth investigating.
