Ratings based on 457 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Anissa, Hotel Management
Hello,Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. Your input is very important to us and we would love to understand more about what went wrong. Please feel free to reach out to us directly with any suggestions for improvement.We hope to have the opportunity to provide you with a better experience during your next visit !Anissa - Team Moxy#atthemoxy
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Zeynab K , Hotel Management
Hello Charles,Nous vous remercions d'avoir pris le temps de nous attribuer une note suite à votre récent séjour au Moxy Lyon Airport. Nous sommes ravis que vous ayez passé un agréable moment parmi nous, et votre satisfaction est notre plus belle récompense.Si vous avez des suggestions ou des commentaires à partager pour que votre prochaine expérience soit encore plus mémorable, n'hésitez pas à nous en faire part. Votre retour est précieux pour nous et nous permet de continuer à offrir un service de qualité.Au plaisir de vous accueillir à nouveau très bientôt !Peace, Love & Moxy !Réception Moxy Lyon Airport
by A verified traveler
Posted 18 Sep 2024
This is a great hotel, but not a good option if you arrive by car, because there are no instructions for how to reach the hotel by car - Expedia should add such instructions, as it was very frustrating to drive around searching desperately for access to the hotel … while we could see the hotel building not far away.
by A verified traveler
Posted 8 Sep 2024
Funky hotel in the airport. My only complaint is if you are driving there to find it, there is no entrance from the ground and no signs indicating how to get in. It took us over 30 minutes and 10 airport employees to figure it out, very frustrating. Otherwise room was great. Love this new feature of when you step out of bed at night a small night light comes on in the room and also as you enter the bathroom. It then automatically shouts off after a minute or so, very helpful.
Comment from Hotel Management
9 Sep 2024 by rec, Hotel Management
Thank you for your positive review! We are delighted to hear that you had such a good experience. We are particularly pleased that you enjoyed the friendliness of the staff and the quality of the breakfast. We strive to provide excellent customer service as well as high quality local ingredients, so are pleased that we were able to exceed your expectations. We look forward to seeing you again soon!MOXY CREW FRONT DESK #ATTHEMOXY
by A verified traveler
Pricey hotel with poor food options
Posted 11 Aug 2024 on HotelsPoor and pricey evening meal although breakfast was very good. No drinks machine in room and one machine per corridor, none of which were working. As service was so slow we had to go back to the airport to get a drink. I doubt we will choose this hotel again despite it being very convenient for the airport and quite expensive.
Comment from Hotel Management
12 Aug 2024 by Louis, Hotel Management
Hi Geraldine, Thank you for your detailed feedback. I'm sorry to hear that your dinner didn't meet your expectations and that the drink machines were problematic. We aim to provide a great experience for all our guests, and it seems we fell short this time. I'm glad to hear you enjoyed the breakfast. Should you decide to give us another chance, we’d be delighted to offer you a more satisfying stay. Hope to see you again soon!Best regards, Louis * Moxy Crew * #enjoyatthemoxy
by A verified traveler
Posted 7 Aug 2024
Excellent and convenient. The personnel at the front desk was helpful and efficient.
Comment from Hotel Management
9 Aug 2024 by nour, Hotel Management
Hello, thank you so much for your feedback ! We are glad to hear that you had a nice stay among us. It's great to know that you appreciated the friendliness of our staff and our interesting decor. We look forward to welcoming you back very soon! Nour / Moxy Crew #atthemoxy
by A verified traveler
Posted 4 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Zeynab K , Hotel Management
Hello Michael,Nous vous remercions chaleureusement pour votre excellente évaluation de votre séjour au Moxy Lyon Airport. Votre satisfaction est notre plus grande récompense, et nous sommes ravis d'apprendre que votre expérience a été positive.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt. Si vous avez des suggestions ou des demandes spécifiques pour votre prochain séjour, n'hésitez pas à nous en faire part.Peace Love & MOXY !#ATTHEMOXY
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Zeynab K , Hotel Management
Hello David,Merci infiniment pour cette note parfaite de 10/10 ! Nous sommes ravis de savoir que votre séjour au Moxy Lyon Airport a été à la hauteur de vos attentes. Votre satisfaction est notre plus grande récompense. N'hésitez pas à nous contacter pour toute future réservation ou besoin, nous serons ravis de vous accueillir à nouveau.À très bientôt,Peace Love & Moxy !#ATTHEMOXY
by A verified traveler
Posted 2 Aug 2024 on Hotels
The staff at check in were so helpful
Comment from Hotel Management
6 Aug 2024 by Zeynab K , Hotel Management
Hello John,Thank you very much for your kind words. We're thrilled to hear that our check-in staff were able to assist you so effectively. Providing excellent service is a top priority for us, and your positive feedback is greatly appreciated. We look forward to welcoming you back to Moxy Lyon Airport in the near future.Peace Love & Moxy !#ATTHEMOXY
by A verified traveler from Aventura
Posted 15 Jul 2024 on Travelocity
In the airport, quiet, clean and confortable
Comment from Hotel Management
6 Aug 2024 by Zeynab K , Hotel Management
Hello Thomas,Thank you very much for your positive feedback! We're thrilled to hear that you found our hotel conveniently located within the airport, as well as quiet, clean, and comfortable. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.We look forward to welcoming you back to Moxy Lyon Airport on your next visit.Peace Love & Moxy#ATTHEMOXY
