Ratings based on 607 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
by A verified traveler
Posted 8 Nov 2024
The staff was very helpful and serviceable when needed
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by FO, Hotel Management
Lieber Gast,Vielen Dank für Ihren Aufenthalt in unserem Hotel.Wir bedauern, dass es Ihren Erwartungen nicht entsprochen hat.Wir hoffen, dass Sie uns eine weitere Gelegenheit geben können, Ihnen zu zeigen, dass wir unseren Service verbessern.Mir freundlichen GrüßenIhr Plaza Premium Köln Team
by A verified traveler
Posted 19 Jul 2024
This is the worst hotel Ive ever stayed at. Iur room had no phone to contact reception, windows that didnt fully close so the outside noise was constant and the bathroom had tiles falling off. We ran iut of toilet paper and reception was closed so we had none for the night. I wouldnt stay here again even if it was free. Its an old and run down hotel that doesnt even operate like a proper hotel.
Comment from Hotel Management
22 Jul 2024 by FO, Hotel Management
Dear Guest, Thank you for your stay in our hotel and thank you for your review. We are going to talk with our team to improve our service. We hope to see you again in the future.Best regards,Your Plaza Premium Köln Team
by A verified traveler
Posted 11 Jul 2024
I liked how I could check in in the early morning
Comment from Hotel Management
11 Jul 2024 by FO, Hotel Management
Thank you.
by A verified traveler
Posted 9 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by FO, Hotel Management
Good Morning Mrs Law ,Thank you for your stay in our hotel.We hope to see you again in the future.Team Plaza Premium Hotel Köln
by A verified traveler
Posted 8 Jul 2024 on Travelocity
The hotel has a nice veneer. On the surface, it appears well-apportioned with all the ysual amenities. However, just about everything is just a bit off. Parkibg (as mentioned by other reviews) is a mess. We got in but couldn't get into the hotel section of the underground lot. The check in girl had to come down to open the internal gates. Leaving was even worse. The hotel doesn't have a night staff and when we tried to leave at 6 am, the pay kiosks didn't work. We had to wait a half an hour for someone to show up. Fortunately, we had built in extra time to drive to the airport in Frankfurt.
The hotel is not in Köln proper. Expect to drive to the city, grab an Uber or figure out public
Thewas big and clean but furnishings were dated. The a/c was functional. The 3rd bed (cot) leg had a nasty habit of collapsing. The shower wand holder was broken and there was a leak under the tub.
The breakfast was good. Probably the best scrambled eggs I had in Europe. The restaurant attached (not part of the hotel) had excellent sauerbraten and dumplings.
The vending machine also didn't dipense product paid for. The desk clerk also couldn't get it to work.
The staff was attentive and did what they could but you coukd tell they've been dealing with these issues for a long time. There is a nice bar set up in the lobby but I never saw it staffed.
All in all, the hotel served it's purpose and none of the issues ruined the trip but with a few tweaks, the hotel could be very nice.
Comment from Hotel Management
11 Jul 2024 by FO, Hotel Management
Good Morning Sr Fechner, Thank you for your stay in our hotel and thank you for the comments that help us improve our service. We hope see you again in the future. Team Plaza Premium Hotel Köln
by A verified traveler
Posted 29 Jun 2024
We try to park on the car park, no signs , no English,
No signs in the lift finding reception.
Second night could not get in to the hotel because the main door could not open and no one was at reception!
Comment from Hotel Management
11 Jul 2024 by FO, Hotel Management
Good Morning Sr Coveva,Thank you for your stay in our hotel and thank you for the comments that help us improve our service.We hope to see you again in the future.Team Plaza Premium Hotel Köln
by A verified traveler
Euros24
Posted 27 Jun 2024 on HotelsHotel was too far from the centre(Never checked properly)Bathroom not big enough,air conditioning didn't work or light in lobby.Not enough towels.
Comment from Hotel Management
11 Jul 2024 by FO, Hotel Management
Good Morning Mrs Ross,Thank you for your stay in our hotel and thank you for the comments that help us improve our service.We hope to see you again in the future.Team Plaza Premium Hotel Köln
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by FO, Hotel Management
Good Morning Sr Andrews,Thank you for your stay in our hotel.We hope to see you again in the future.Team Plaza Premium Hotel Köln
