Ratings based on 986 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 30 Nov 2024
Great
by A verified traveler
Posted 17 Nov 2024
Perfect family friendly hotel
by A verified traveler from North Vancouver
Posted 13 Oct 2024
Great in general but one of the elevators wasn’t working so long waiting lines trying to get in and out of the hotel.
Comment from Hotel Management
14 Oct 2024 by Robert St., Hotel Management
Dear Rominia,Thank you for choosing to stay with us at NH Hotel Köln Altstadt and I am very proud to hear that your experience with us was a pleasant one! I truly apologize for the inconvenience regarding the elevator. We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.Yours sincerely,Robert StenchlyDeputy General Manager
by A verified traveler
Posted 20 Sep 2024
This hotel was relaxing elegant, and functional to my needs. I enjoyed the delicious breakfast buffet and the man who seemed to be in charge of it when I was there was super! The front desk staff was very helpful!My superstar when I stayed was Julia Leonhardt. She was friendly,attentive, and quick to help resolve any issues.I look forward to my return. Great Staff!!
by A verified traveler
Posted 18 Sep 2024
it was a decent place to stay. overpriced. outdated.
Comment from Hotel Management
24 Sep 2024 by Robert St., Hotel Management
Hi Dennis,Thank you for choosing to stay with us at NH Hotel Köln Altstadt and I am very proud to hear that your experience with us was a memorable one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.Yours sincerely,Robert StenchlyDeputy General Manager
by A verified traveler
Posted 16 Sep 2024
by A verified traveler
Posted 20 Aug 2024
Great installation & service
Comment from Hotel Management
23 Aug 2024 by Robert St., Hotel Management
Dear Alejandro,thank you very much for your comment regarding your stay with us. Hope to see you soon here at the NH Köln Altstadt.Yours sincerely,Robert StenchlyDeputy General Manager
by A verified traveler
Posted 16 Aug 2024
A very comfortable stay for my daughter and I in Cologne. Our room was large and quiet. Comfy beds and pillows. Roomy bathroom and nice to be able to make a cup of tea or coffee. Nice green touch to offer a drink for no servicing. Very friendly staff. Nice touch to send up a birthday cake.
Comment from Hotel Management
12 Sep 2024 by Robert St., Hotel Management
Dear Alison,Thank you for choosing to stay with us at NH Hotel Köln Altstadt and I am very proud to hear that your experience with us was a pleasant one! We look forward to welcoming you back to the hotel in the near future. Please dont hesitate to contact us if you need any help or information.Yours sincerely,Robert StenchlyDeputy General Manager
by A verified traveler
Posted 20 Jul 2024 on Hotels
