Ratings based on 633 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Author, Hotel Management
Liebe Marija,
herzlichen Dank, dass Sie unser Haus für Ihren Aufenthalt wählten und sich die Zeit nahmen, uns so hervorragend einzuschätzen. Wir sind gern Gastgeber und solch positive Bewertungen wie Ihre, ist die schönste Belohnung für unser gesamtes Team. Wir freuen uns darauf, Sie bald wieder einmal in unserem Hause willkommen heißen zu dürfen.
Mit herzlichen Grüßen,
Ihr Team von den H-Hotels,
Anika Müller - Online Reputation Manager
by A verified traveler
Posted 28 Dec 2024
The room was clean, the breakfast was excellent and the staff was helpful I highly recommend this hotel!
Comment from Hotel Management
30 Dec 2024 by Author, Hotel Management
Dear Cynthia,
Thank you very much for your stay at our hotel and for your very good online review. It was a pleasure for us to overall satisfy your expectations and we appreciate your lovely comment. See you soon.
Best regards,
Your H-Hotels Team,
Anika Müller - Online Reputation Manager
by A verified traveler
Posted 28 Aug 2024
I liked the breakfast one. They have many options to choose from. :)
Comment from Hotel Management
29 Aug 2024 by Anika Müller - Online Reputation Manager, Hotel Management
Dear Alex, Thank you very much for your stay at our hotel and for your very good online review. It was a pleasure for us to overall satisfy your expectations and we appreciate your lovely comment. See you soon. Best regards, Your H-Hotels Team,
by A verified traveler
Posted 17 Aug 2024
Good hotel, convenient to Phantasialand. A great free breakfast with excellent choice of options. Hotel & rooms clean and staff friendly & helpful. One small issue the air conditioning in the room was poor, the weather was glorious so the rooms were really hot. Other than that great stay.
Comment from Hotel Management
18 Aug 2024 by Fabienne Lennert, Hotel Management
Dear Michelle,We were very pleased to receive your positive review, but we will also discuss and evaluate your suggestions internally. Thank you very much for your comment!We look forward to welcoming you to our hotel again in the future.With best regards, Your team from H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 27 Jun 2024
Comment from Hotel Management
18 Jul 2024 by Fabienne Lennert, Hotel Management
Lieber Gast, vielen Dank für die fantastische Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 25 Jun 2024
This Hotel is exactly as it shows. The carpet smelled a bit in the room, I had to have the doors wide open for fresh air, for me it was warm during my stay and we were given a room with no ac ☹️. I asked for one and was told maintenance hadn’t set it up yet. But the reception did bring me a fan for the night- kudos to him. He provided us with a map and bus route in case we did it want to drive. Plenty of safe parking. On another note, breakfast was great for us, friendly staff. Thank you.
Comment from Hotel Management
26 Jun 2024 by Fabienne Lennert, Hotel Management
Dear Esmeralda,We were very pleased to receive your positive review, but we will also discuss and evaluate your suggestions internally. Thank you very much for your comment!We look forward to welcoming you to our hotel again in the future.With best regards, Your team from H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Fabienne Lennert, Hotel Management
Lieber Murray,vielen Dank für die tolle Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
by A verified traveler from Istanbul
Posted 12 Jun 2024
Best near Köln
Comment from Hotel Management
13 Jun 2024 by Fabienne Lennert, Hotel Management
Dear Nuri,Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Early summer break
Posted 12 Jun 2024 on HotelsNice place, good shopping
Comment from Hotel Management
12 Jun 2024 by Fabienne Lennert, Hotel Management
Dear Ryjoukhine, Thank you for the great review and lovely words about your stay in our hotel!We are glad that you enjoyed your stay and hope to see you again very soon.Kind regards,Your H-Hotels Team,Fabienne Lennert - Online Reputation Manager West
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
2 Jul 2024 by Fabienne Lennert, Hotel Management
Sehr geehrter David,wir freuen uns sehr über Ihre durchweg positive Bewertung. Es macht uns stolz, wenn wir das Ziel erreicht haben, Sie als Gast rundum zufrieden zu stellen.Daher verbleiben wir voller Hoffnung, dass Sie uns nicht das letzte Mal mit einem Besuch beehrt haben!Mit herzlichen Grüßen, Ihr Team von den H-Hotels,Fabienne Lennert - Online Reputation Manager West
