Ratings based on 360 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tilburg
Posted 28 Dec 2024
It was a nice place to stay at, a bit of a walk to the Cologne Cathedral and other touristic parts. But nonetheless a comfortable place. The service was really well and staff was very friendly
by A verified traveler
Posted 20 Dec 2024
It was classic building with modern fecelities
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Author, Hotel Management
Sehr geehrter Gast,
vielen Dank für Ihre positive Bewertung. Es freut uns, dass Sie Ihren Aufenthalt geniessen konnten.
Bis zum nächsten Mal.
Ihr Classic Hotel Harmonie
by A verified traveler
Posted 3 Nov 2024
Hotel room was very nice and staff was very helpful.
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 30 Sep 2024
This hotel has no laundry on site. There was no restaurant and no bar. When I complained to Expedia they apparently sent them a photo of laundry units (which I know for a fact didn’t exist because I was there, in person, and had multiple hotel staff tell me so). They lied to me, lied to Expedia and then Expedia believes them over their customers.
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Looks can be deceiving.
Posted 9 Sep 2024 on HotelsDespite the hotel looking pretty and rooms appearing modern we were disappointed with our stay overall.
Checking in was easy, even though the young lad at the desk very abrupt and not at all welcoming.
Upon entering the room we were initially pleased as it was a very clean and modern looking room but where they have impressed on the look and supplying robes and slippers, they have skimped on the basics.
It was warm in Cologne during our stay and our room felt like a furnace, despite the windows being open a little. There was a control on the wall that looked like it operated the A/C but it didn't work. So I went to reception and was told the A/C broken, in which case the hotel should make provisions for cooling the room by at least providing a fan but they didn't have any.
This meant we had to try and sleep with the windows wide open until around 7am when builders arrived to start working on the lobby renovation with power tools.This was also when we discovered we'd been eaten alive by insects, so a good night sleep was not had during our stay.
For a hotel of this standard I would also expect tea and coffee making facilities, but instead all we had were glasses for the minibar. There was a smart TV but it didn't show any channels and wasn't connected to the internet so was useless.
The Bathroom was basic but the shower temp kept fluctuating and the pressure dropped several times. It's also near impossible not to slam the door due to closing mechanism.
Won't stay again!
by A verified traveler
Posted 28 Aug 2024 on Hotels
i forgot my toothbrush, so i asked for a dental kit (usually a toothbrush and paste combo)
and was firstly told to pay €4 after complaining i was give 2 for free. Also there was no ac
by A verified traveler
Posted 26 Aug 2024 on Hotels
