Ratings based on 304 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.0 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Worst hotel ever for the price
Posted 22 Aug 2024 on HotelsWOW!! I mean if I had been reviewing this on what i paid - £300 per night, it would be getting minus 5 stars but I am reviewing it based on say an average £50 per night room rate. First of all the positives. The location is great, very central and noise levels are actually very low around there considering. The rooms seemed fairly clean and the bed was quite comfortable (if not a little basic).
So now we get to the negatives.
We arrived (having booked twin beds) and given room 402 which after walking 4 floors we found out was one double bed (no room around the bed to walk, literally the room was the size of the bed). We went back downstairs and after about 5 minutes we were given 408. So back upstairs we went but even worse this time the room was actually occupied (no people but a lovely laptop and phone if we had been that way inclined). So back we went again and this time given room 203 which again was two twin beds basically crammed together like a double with no room to walk around the outside. I have no idea what the room pictured is of but it certainly isn't the rooms we saw at this hotel. The rooms aren't like prison cells, they are a lot smaller than prison cells. I mean it is basically a bed and nothing else.
Michael at front desk looked like he had been left on his own to manage the whole operation and couldn't look more disinterested if he tried, he did at least find our booking.
Worst hotel experience - For the price - Absolutely the worst ever
by A verified traveler
Posted 6 Aug 2024
I quite liked this place for the price. Location could NOT have been better!!! It was such a perfect location!
Staff was amazing and so helpful!!
There was a tinnny elevator which was so helpful to get the luggage to the room.
It was clean, and beds pretty comfortable. My sons bed was more comfortable then mine, mine had a weird lump/roll in the middle.
It was verrrrry hot to sleep here. No ac as most places in Germany. I did bring along a little USB fan that I bought before heading to Germany that has been extremely helpful.
It was loud outside. But that is to be expected so close to the downtown core/cathedral. And I wouldn’t change it for the location!
We had to park about 10 min away in a parking garage which was the only downside.
Other than that. Amazing place!
by A verified traveler
Posted 29 Jul 2024
by A verified traveler
Posted 4 Dec 2023 on Hotels
by A verified traveler
Do Not Disturb!
Posted 29 Nov 2023 on HotelsBasic hotel room, clean and simple. However... cleaning staff need to learn what the "Do Not Disturb" sign on the door means, and not let themselves in and wake me up 3 times!
by A verified traveler
Posted 19 Sep 2023
Good location cheap and cheerful hotel
by A verified traveler
Posted 22 Jun 2023
The worst hotel that I have stayed ever , mini room , no bed sheet even short of bath towels, no A/C, totally a nightmare ….
by A verified traveler
Minimal service but it is OK
Posted 2 Apr 2023 on HotelsThere was one bath towel in the room. No other towels. There were soap bottles provided, one for the washbasin and one for the shower. The labels are different but the contents are the same. The bed is small enough to roll down, and there is only one power supply. Free wifi and heating are supplied, sufficient for a night's stay or so.
by A verified traveler
Posted 16 Dec 2022
by A verified traveler
Posted 25 Oct 2022 on Orbitz
Great location. Small but clean, friendly staff, good for one night sleep
