Ratings based on 141 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
Beautiful hotel
by A verified traveler
Unacceptable! Cigar Smoking at Breakfast...
Posted 10 Aug 2024 on HotelsOur recent stay at this so-called 5-star hotel was a complete disaster, all thanks to the outrageous allowance of cigar smoking during breakfast. It’s absolutely baffling that any hotel, let alone one claiming to be of high caliber, would think it’s okay to let guests light up cigars in a communal dining area.
The experience was made even worse by the appalling attitude of the staff. When I initially complained about the unbearable smoke, the waiter casually dismissed my concerns, acting as if I was overreacting. When I persisted, he had the audacity to say, “If I work here and have to deal with this daily, so can you.” Seriously? This level of disregard for guest comfort and health is inexcusable.
The entire breakfast was ruined. The air was thick with smoke, making it impossible to enjoy the food or even breathe comfortably. The smell clung to our clothes and hair, making us feel sick for the rest of the day. I can't believe I spent so much money to be treated so poorly and subjected to such a toxic environment.
Avoid this place if you care at all about your health and comfort. This is far from a luxury experience—it's more like a nightmare. We won’t be coming back, and I strongly advise others to stay away unless you enjoy breathing in second-hand cigar smoke with your morning coffee.
by A verified traveler
Posted 9 Aug 2024 on Orbitz
It was extremely loud from a big party and it lasted till past 1am, kids couldn’t sleep at all. Also, complained that the shower smelled like a clogged sewer. If you didn’t close the shower door the whole room would smell. Makes you want to gag and throw up as soon as you walk into the shower.
by A verified traveler
Posted 1 Sep 2023
good
by A verified traveler
Posted 7 Aug 2023 on Hotels
by A verified traveler
Posted 8 Jul 2023
The property itself is stunning, super quiet, beautifully maintained gardens, gorgeous views etc, but the rooms are different story. They falsely advertise double rooms as 32sq m, which is an absolute lie . Our room was barely 20 sqm. Awful beds & even worse cheap bedding linen. We had only 1 pillow each, when we asked for extra pillows the same person who works as a receptionist brought us extra two even more awful quality pillows. The room quality is a real shame otherwise would be fantastic relaxing hotel.
by A verified traveler
Posted 24 Jun 2022
Lovely property in a nice neighborhood above Lugano. Pricey but worth it. Hotel guests should be aware the photo of the structure overlooking the pool and Lake Lugano is not the hotel wing... those are private apartments. Hotel rooms are nice, but they don't have views. Anyway, our stay was perfectly pleasant.
by A verified traveler
Posted 4 Jun 2022
Amazing hotel. Everything is top notch including facilities location and service. Perfect all around. If you can, I highly recommend upgrading to a jr suit with a view. Definitely worth the extra cost. Amazing pool area and beautiful grounds. We loved this hotel.
by A verified traveler
Posted 22 Aug 2021
by A verified traveler
Wonderful
Posted 4 Jul 2021 on HotelsWhat a wonderful hotel. Such a beautiful setting and impeccable service. Kudos to the staff for their attention to detail. One of the best hotels I have ever stayed in.
Comment from Hotel Management
6 Jul 2021 by The Management, Hotel Management
Dear Guest,
thank you very much for your kind words and compliments to our hotel and staff, which we will be pleased to share with the entire team. We are really glad your stay at the Resort Collina d'Oro fulfilled your expectations and we hope we will have the pleasure to welcome you back in the future. With our best regards,
