Ratings based on 720 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
Poor upkeep of rooms and stairwells. Toilet and tub dirty. Gross in general.
Comment from Hotel Management
28 Oct 2024 by Felisha, Hotel Management
We appreciate your feedback. We will pass this to the proper departments. We apologize that we did not meet your expectations during your stay with us. We hope to provide you a better experience in the future.
by A verified traveler
Posted 28 Oct 2024
Stay here if you are desperate for a room but otherwise avoid it.
Comment from Hotel Management
28 Oct 2024 by Felisha, Hotel Management
We appreciate your feedback. We are sorry to hear we didn't meet your expectations during your stay with us. We hope to provide you with a better experience in the future.
by A verified traveler
Posted 13 Oct 2024
Bed was clean, no roaches but noisy at night and dirty around common areas. Elevator smell terrible!
Comment from Hotel Management
14 Oct 2024 by Team leader, Hotel Management
It's football game season so apologies for the rowdy neighbors returning from the game. A&M won so everyone was in a good mood and kinda loud at times. Thanks for the feedback
by A verified traveler
Posted 12 Oct 2024
Staff was rude
Comment from Hotel Management
14 Oct 2024 by Team leader, Hotel Management
I'm curious as to whom was rude to you. Could you please let me know what time it happened at during your stay?
by A verified traveler
Posted 6 Oct 2024
Room was clean, bathroom was updated. Base on the wall was coming off and the entrance door had paint peeling off
Comment from Hotel Management
6 Oct 2024 by Team leader, Hotel Management
Thank you for your business. We are currently in the middle of renovations, so hopefully your next stay will have a newly painted room.
by A verified traveler
Posted 16 Sep 2024
The blanket looked like it had a bloody stain on it so moved it off the bed and the sheets also had it on them needless to say we didn’t stay there so that 50 dollar room was more like 200 after everything was said and done… absolutely don’t stay at this property gross
Comment from Hotel Management
17 Sep 2024 by Team leader, Hotel Management
I am extremely disappointed in reading this note. Did you report this to the office to resolve the issue? We immediately address any problems and/or issue refunds if a problem like this is found since we have a team that stays onsite to provide maintenance, security, and customer service issues. After reviewing your reservation, no notes were left to let me know about this incident.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Team lead, Hotel Management
We are sorry to hear you didn't enjoy your stay with us. We will look into this situation.
by A verified traveler from Austin
Posted 3 Sep 2024
Comment from Hotel Management
3 Sep 2024 by Team lead, Hotel Management
We are sorry to hear you didn't enjoy your stay and appreciate your feedback so that we can improve on our services.
by A verified traveler
Posted 1 Sep 2024
Very poor & run down property
Comment from Hotel Management
2 Sep 2024 by Team leader, Hotel Management
Thank you for your response. We will look into this matter.
by A verified traveler
Posted 31 Aug 2024
Once I arrived to my room, the inside of the fridge was yellow and dirty, sheets on both beds were stained, pillows were previously soiled and towels had stains.
I wasn’t compensated for anything and the owner did not apologize for the state of the linen and towels.
Comment from Hotel Management
31 Aug 2024 by Team lead, Hotel Management
I am upset to hear that things were found in this condition. I can see where you extended your stay for a few more days after your initial stay though, so I'm sure the manager corrected the situation which allowed you to stay with us longer than you originally had planned. Thank you for business.
