Ratings based on 430 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you for taking the time to share your experience.
by A verified traveler
Posted 19 Nov 2024
Booked room through Expedia. When I arrived at hotel, they said I had to put a card on file because they weren't able to see my card info from the third party (Expedia) website. I gave them my bank card and they charged me a deposit and another full charge for the room, which was already paid through Expedia. I questioned the employee, who said she wasn't sure how to use the system because she was new. She instructed me to speak with the front desk the next morning. I did so, but that employee wasn't able to help either. Told me they'd call me when the manager arrived. We are 4 weeks post stay, 7 phone calls made in my part and I am still trying to get a refund from these idiots. Do not book with this place.
Our room had large, vulgar drawing on the wall that had been partial painted over but had bleed through. No hot water, due to gas leak, but no one informed us before they took our EXTRA money.
Worst stay experience EVEERRR!! BEWARE!
Comment from Hotel Management
21 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you for taking the time to share your detailed feedback. I want to sincerely apologize for the multiple issues you faced during your stay and the frustrations caused by the unresolved billing matter. It is unacceptable that this situation has persisted for so long, and I regret the inconvenience and lack of resolution you’ve experienced. Your concerns about the billing process, the room condition, and the lack of communication about the hot water issue are deeply troubling. These are not the standards of service we aim to provide, and I will ensure this feedback is escalated for immediate review. Please email me directly at **agm.cllud@gmail.com** with your booking details, and I will personally work to resolve this matter promptly. Your feedback is invaluable in helping us address these shortcomings and improve for future guests. Thank you for bringing this to our attention, and I hope we can make things right for you. Best Regards, Jon Green Assistant General Manager agm.cllud@gmail.com
by A verified traveler
Posted 17 Nov 2024
Hotel is old and run down. Broken hot tub in bedroom. Don’t understand putting a hot tub on bedroom. Needs total remodel
Comment from Hotel Management
21 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you for taking the time to share your experience.
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you for taking the time to share your experience.
by A verified traveler from Forney
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 3 Nov 2024
Breakfast sure isn’t what it used to be! Cold watery coffee, hard, dry biscuits, watery eggs.
Room was fine, bed comfortable, except for the bug on the floor of the bathroom.
Comment from Hotel Management
5 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you for your feedback. While I’m glad you found your room comfortable, I apologize that our breakfast did not meet your expectations. We aim to provide a satisfying start to each guest’s day, so I’ll be looking into the issues with our breakfast quality to ensure improvements. I’m also sorry about the inconvenience you encountered in the bathroom. Your feedback is invaluable, and we’ll address these concerns to enhance the guest experience moving forward. Thank you for letting us know.Best Regards, Jon Green Assistant General Manager agm.cllud@gmail.com
by A verified traveler
Posted 2 Nov 2024
Owner operator was very professional
Comment from Hotel Management
5 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Holiday Inn Express, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 13 Oct 2024
The rooms smell like mildew.
Comment from Hotel Management
14 Oct 2024 by Holiday Inn Express, Hotel Management
Thank you for your feedback. We will look into the issue.
