Ratings based on 980 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Hotel Manager, Hotel Management
Dear Lily,Thank you for your perfect 10-star review! We’re so happy that you had such a wonderful stay with us. Your feedback is incredibly valuable and encourages us to keep improving. We look forward to having you back with us soon for another exceptional visit!Sincerely, Hotel Manager
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Hotel Manager, Hotel Management
Dear Sagar Singh,Thank you for your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments are important to us, and we’d like to learn more about your experience so we can address any concerns and make improvements. Please feel free to reach out to us directly, as we would appreciate the opportunity to make things right.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Nov 2024
Ok
Comment from Hotel Management
23 Nov 2024 by Hotel Manager, Hotel Management
Dear LOURDES,Thank you for your 4/5 review! We appreciate your feedback and are glad to hear that you had a generally positive experience with us. It's wonderful to know that you enjoyed your stay, but we also recognize there may be areas for improvement. If you have specific suggestions or concerns, please feel free to share them with us. We are dedicated to enhancing our services and ensuring that your next visit is even better. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 22 Nov 2024
...
Comment from Hotel Management
23 Nov 2024 by Hotel Manager, Hotel Management
Dear Connie,Thank you for your 4/5 rating! We’re delighted to know that you had a great experience during your stay. Your feedback is important to us, as it helps us improve our services. If there were any specific aspects that stood out or areas where you feel we could do better, please let us know. We’re committed to providing an exceptional experience and hope to welcome you back soon for another enjoyable visit!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Nov 2024
The only thing hot about the breakfast was that the knock-off frosted flakes were sitting in the sun.
Comment from Hotel Management
19 Nov 2024 by Hotel Manager, Hotel Management
Dear Joshua,Thank you for your feedback. We’re sorry to hear that the breakfast didn’t meet your expectations, especially regarding the temperature and quality of the food. We take your comments seriously and will work with our team to ensure the breakfast offerings are better maintained and served at the right temperature. Your experience matters to us, and we hope you’ll give us another chance to improve your next stay. Thank you again for sharing your thoughts!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Deanna,Thank you for your review and for giving us a 4 out of 5! We’re glad to know you had a good experience with us. Your feedback is invaluable, and we’d love to hear any suggestions you have for improvement. We look forward to welcoming you back for an even better stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Hotel Manager, Hotel Management
Dear JAMES ETTA,Thank you for sharing your feedback and giving us a 3 out of 5 rating. We appreciate your honesty and are sorry to hear that your experience did not fully meet your expectations. Your insights are valuable to us, and we would love to know more about what we can improve. Please feel free to reach out directly, as we strive to enhance our services for future guests. We hope to welcome you back for a better experience!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Nov 2024
Check in was between 3.30pm and 2.40am. My flight arrived 9.30am so I had to book for 2 days, so the day before and the day of the flight. I tried to call and email hotel but no reply. So I couldn't check in and lost £140
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
Dear Gary,We sincerely apologize for the inconvenience you experienced with your check-in process and the lack of communication. We understand how frustrating this must have been, and we are actively reviewing our communication protocols to prevent such issues in the future. In any case, you are welcome to contact us directly.Sincerely, Hotel Management
by A verified traveler from Savannah
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Larry,Thank you for taking the time to rate your stay at our hotel. We value your feedback and strive to provide a five-star experience for all our guests. If there is anything specific that we can do to improve and earn a five-star rating from you in the future, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for an even better stay.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Property looked old and need updating
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Daniel,Thank you for your feedback regarding the condition of the property. I apologize that it felt outdated during your stay. We appreciate your insights, as they help us identify areas for improvement. Your comfort is important to us, and we will take your comments into consideration as we plan for future updates. We hope to have the opportunity to enhance your experience on your next visit. Thank you again for sharing your thoughts!Sincerely, Hotel Manager
