Ratings based on 995 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
My son slept on the sofa bed and a roach was crawling on his face.. He slept in the chair the rest of the night.. My daughter took pictures of a roach in the shower with her.. I have pictures, we stayed in room 113 and this was just a week ago..
I called the front desk the young lady said she would have management reach out, I haven’t heard anything back from them…
by A verified traveler
Posted 17 Nov 2024
Average
Comment from Hotel Management
19 Nov 2024 by Tamika G. , Hotel Management
MarcelinThank You for staying with us!
by A verified traveler
Posted 16 Nov 2024
The 1st assigned room was not cleaned. Had to wait over and hour for new room. And didn't check in until 2 hours after check in time. Was quoted 190.00. Property charged 217.. will talk to upper management
Comment from Hotel Management
19 Nov 2024 by Tamika G. , Hotel Management
Aretha We would like to thank you for staying with us! We apologize for any inconvenience in regards to your stay not being satisfactory. We hope that you give us an opportunity to make it right. If you can call the property and ask to speak to a manager, we will take care of you. We hope to see you again soon!
by A verified traveler
Posted 15 Nov 2024
Nice hotel
Comment from Hotel Management
19 Nov 2024 by Tamika G. , Hotel Management
Marlene Thank You for choosing our hotel as your home away from home! We hope to see you again soon!
by A verified traveler
Posted 11 Nov 2024
Nice stay enjoyed it
Comment from Hotel Management
19 Nov 2024 by Tamika G. , Hotel Management
EverettWe appreciate your business and the time you have taken to complete our survey. We hope to see you again soon!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Tamika G. , Hotel Management
We would like to thank you for staying with us! We hope to see you again soon!
by A verified traveler
Posted 9 Nov 2024
The staff was the friendliest staff I’ve encountered in a long time. Their willingness to greet with a smile and offer support was a breath of fresh air. The property is good, not one of the best Embassy Suites with stayed at, but they delivered the space, cleanliness, and dining that this brand offers. The first floor lounge was lively through the night but once we were on our room, it was a quiet.
Comment from Hotel Management
19 Nov 2024 by Tamika G. , Hotel Management
Glenys We appreciate your business and glad that you have enjoyed your stay with us! We hope to see you again soon!
by A verified traveler
Posted 7 Nov 2024
Happy hour is awesome
Comment from Hotel Management
19 Nov 2024 by Tamika G. , Hotel Management
Robert Thank you for staying with us! We are glad you have enjoyed happy hour! We hope to see you again soon!
by A verified traveler
Posted 5 Nov 2024
It was under construction so lots of noise on some mornings. Inside hotel quiet but in rooms noise from outside building and no discounts.
Comment from Hotel Management
7 Nov 2024 by C.Malone, Hotel Management
I apologize for the inconvenience caused to you during your stay.
by A verified traveler
Posted 4 Nov 2024
The hotel is in a good area. Love the lobby. As far as the rooms? Very dirty!! There was hair all over the bathroom. the bathroom doesn’t appear to have been cleaned at all.
Comment from Hotel Management
7 Nov 2024 by C.Malone, Hotel Management
I apologize for the inconvenience caused to you during your stay.
