Ratings based on 876 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The staff was very accommodating, allowing me to check in three hours early after a flight was cancelled.
Comment from Hotel Management
22 Nov 2024 by General Manager, Hotel Management
Dear Duke, We are very sorry about your unpleasant travel experience due to your canceled flight at the airport. However, we are pleased to read that we were able to turn your stressful situation into a pleasant one with our comfortable accommodations and thoughtful service. We would love to have you back at AC Hotel Atlanta Airport Gateway the next time your travels bring you this way.Best Regards,Nanyce ChildressGeneral Manager
by A verified traveler
Posted 18 Nov 2024
This was a lovely hotel. I did, however, feel like it was not close to any other hotels and felt kind of isolated and a bit scary when walking around.
Comment from Hotel Management
19 Nov 2024 by General Manager, Hotel Management
Dear Jacqueline, Thank you for staying with AC Hotel Atlanta Airport Gateway. We were happy to read that you enjoyed your overall stay, but we regret that you did not like our location. Our front desk staff has information about local attractions, restaurants and shopping that they can provide to our guests. Plus, we can offer help with transportation and directions to various places of interest. We hope we will have the opportunity to assist you on your next visit and help to make your stay an enjoyable one.Best Regards,Nanyce ChildressGeneral Manager
by A verified traveler from Saltillo
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by General Manager, Hotel Management
Dear Emily, We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you at AC Hotel Atlanta Airport Gateway, and we look forward to another opportunity to welcome you back soon.Best Regards,Nanyce ChildressGeneral Manager
by A verified traveler from Lake Bluff
Posted 10 Nov 2024
Clean, modern, close to the airport
Comment from Hotel Management
11 Nov 2024 by General Manager, Hotel Management
Dear Laszlo, Thank you for the excellent review of your stay at AC Hotel Atlanta Airport Gateway. We are pleased you found our hotel completely spotless and that our proximity to the airport was perfect for your plans! It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,Nanyce ChildressGeneral Manager
by A verified traveler
Posted 9 Nov 2024
Clean, comfortable, good restaurant option... front desk could be more genuine and friendly.
Comment from Hotel Management
10 Nov 2024 by General Manager, Hotel Management
Dear Iesha, We are glad your overall time with us was pleasant and that you enjoyed our well-kept property with great dining options. However, we apologize for the level of service you received from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we are sorry that this was not your experience. We have shared your feedback appropriately to ensure this is addressed properly. Thank you for choosing AC Hotel Atlanta Airport Gateway, and we look forward to welcoming you again so we can provide you with the excellent hospitality you deserve.Best Regards,Nanyce ChildressGeneral Manager
by A verified traveler
Posted 6 Nov 2024
This hotel has an upscale, sort of modern/spare atmosphere. The staff was very solicitous and available.
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear James, We are delighted to read about your fantastic stay and how much you enjoyed our beautiful property and attentive staff. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. Thank you for choosing AC Hotel Atlanta Airport Gateway, and we look forward to welcoming you back on your next visit to our area.Best Regards,Nanyce ChildressGeneral Manager
by A verified traveler
Posted 6 Nov 2024
Close to Airport and Highway
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear Erik, We couldn’t agree more; our location close to the airport and the highway makes us an easy stop for an overnight stay! We are also fortunate to be surrounded by several attractions and it is good to know your stay with us was comfortable and relaxing. Thank you for being our guest at AC Hotel Atlanta Airport Gateway, and we look forward to having you again whenever your travels bring you back to Atlanta.Best Regards,Nanyce ChildressGeneral Manager
by A verified traveler
Posted 6 Nov 2024
This is a beautiful hotel. The whole experience felt really upscale. It was only $10 more that a hotel we had stayed in the night before - which was one of the worst hotels I've ever stayed in. So that made this place feel like the Ritz. My only issue was that people started waking up and I assume, heading to the airport around 2:30am. So from that point on, there were a lot of slamming doors and people talking loudly in the hallway. So not a lot of sleep happening. I guess that makes sense for an airport hotel.
Comment from Hotel Management
7 Nov 2024 by General Manager, Hotel Management
Dear Johanna, We are glad we were able to accommodate you and that you liked our well-kept property. However, we are genuinely sorry about the circumstances that brought you to us. We apologize that your rest was disrupted by the noise disturbances from our other guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate team. Thank you for choosing AC Hotel Atlanta Airport Gateway, and we look forward to welcoming you again the next time you are in our city.Best Regards,Nanyce ChildressGeneral Manager
by A verified traveler from Guaynabo
Posted 3 Nov 2024
Convenient, close to the airport. Noisy though, the train runs by the building early in the AM.
An Ok place to stay in general.
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Freddy, We are glad you enjoyed your overall stay and appreciated our proximity to the airport. However, we do want to apologize for the noise disturbance you experienced during your time with us. Part of our attraction is the convenience of ATL SkyTrain, but we do understand your frustration and are grateful for your patience. It was a pleasure hosting your visit to AC Hotel Atlanta Airport Gateway, and we hope you will choose us again.Best Regards,Nanyce ChildressGeneral Manager
by A verified traveler
Posted 3 Nov 2024
Very nice place. Staff was super nice. Only bad thing is having to pay 45$ to park overnight
Comment from Hotel Management
4 Nov 2024 by General Manager, Hotel Management
Dear Guest, We are delighted you enjoyed most of the aspects of your stay and loved our well-kept property and courteous associates. We also understand your concerns regarding the parking fee and regret the disappointment you had. Our parking rates are competitively priced and are intended to provide our guests with the most convenient and secure parking possible. Thank you for being our guest at AC Hotel Atlanta Airport Gateway, and we look forward to welcoming you again soon!Best Regards,Nanyce ChildressGeneral Manager
