Ratings based on 990 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
SMH room. Had bodily fluid that looked like some one passed away but was still offered the room it smelled horrific I immediately started praying
by A verified traveler
Posted 16 Sep 2024
Bed broken
Comment from Hotel Management
17 Sep 2024 by Manager, Hotel Management
Hello Fermin, We appreciate your feedback regarding the bed in your room. Please feel free to contact our management team directly to discuss your experience further. Your comments are invaluable as we strive to continually improve our guests' stay.
by A verified traveler
Posted 15 Sep 2024
Well I visited for 2 days and tye 1st room was roach infested. Woke up to a roach crawling up my arm and they gave me another room and to my surprise that on had bedbugs. I used to go there years ago and it was always clean, fresh, breakfast and everything worked. New owners hasn't done the motel not hotel any justice. I'll never go back there!
Comment from Hotel Management
17 Sep 2024 by Manager, Hotel Management
Hello Ayesha, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 14 Sep 2024
For upkeeping and property maintenance.
Comment from Hotel Management
14 Sep 2024 by Manager, Hotel Management
Hello Mark,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments have been noted and will be shared with the appropriate teams for further review and improvement moving forward. Thank you for taking the time to share your thoughts with us.
by A verified traveler
Posted 4 Sep 2024
Good
Comment from Hotel Management
7 Sep 2024 by Manager, Hotel Management
Hello Nancy,We appreciate your feedback and regret to hear of any inconvenience during your stay. Please feel free to contact our management team directly for any further assistance regarding your experience at our hotel. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 2 Sep 2024
Comment from Hotel Management
4 Sep 2024 by Manager, Hotel Management
Hello Idey,We're sorry to hear that your experience fell short of expectations. Please feel free to reach out to us directly with any additional feedback you would like to share so we can address any concerns. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 28 Aug 2024
Comment from Hotel Management
29 Aug 2024 by Manager, Hotel Management
Hello Luz Elva,We're grateful to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
by A verified traveler
Posted 25 Aug 2024
It smelled like cigarettes smoke in the hallway.
Comment from Hotel Management
28 Aug 2024 by Manager, Hotel Management
Hello Cristina, We regret to hear about your experience and appreciate your feedback. We strive to maintain a clean and comfortable environment for all guests. Please reach out to our management team to address this matter further. Thank you for bringing this to our attention.
by A verified traveler
Posted 25 Aug 2024
Overall, the stay was great. Our only problem was that the room we shared a wall with were thin. There were a couple men's voices we would hear throughout the night having conversations and laughing.
Comment from Hotel Management
28 Aug 2024 by Manager, Hotel Management
Hello Eric, We appreciate your feedback and are glad to hear you enjoyed your stay overall. Please don't hesitate to contact us directly with any noise concerns in the future. We strive to ensure all our guests have a comfortable and peaceful experience during their time with us.
by A verified traveler
Posted 4 Aug 2024
The carpet felt gross to walk on. The little shampoo and conditioner bottles had already been used. There is no breakfast, just donuts. The juice machine didn’t work. The room smelled gross. Wouldn’t stay again.
Comment from Hotel Management
6 Aug 2024 by Manager, Hotel Management
Hello Emily, We are sorry to hear about the challenges you experienced during your stay. We appreciate your feedback and will address these concerns with our team for further improvement. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
